Departments and Agencies

Department Structure

Office of the Chief Administrative Officer (CAO)
Implements the policies and direction of Regional Council. Oversees the following divisions:

  • Economic Development
  • Internal Control and Organizational Performance
  • Strategic Communications and Public Affairs

Reporting to the Chief Administrative Officer, the General Manager oversees the following divisions:

Community Services
Helps some of Niagara's most vulnerable people by:

  • Delivering social assistance (Ontario Works) and employment programs
  • Providing a range of services and programs for seniors and children
  • Coordinating Niagara's system of homelessness services
Enterprise Resource Management Services
Provides a range of services to support Regional departments, including:
  • Financial management and planning
  • Legal services
  • Properties and facilities management
  • Procurement

Planning and Development Services
Oversees planning initiatives to support effective and responsible growth and development, including:

  • Development applications and analysis
  • Land use planning
  • Infrastructure and development engineering

Public Health and Emergency Services
Delivers a range of health and safety programs, including:

  • Immunization and other clinics
  • Disease and injury prevention
  • Inspections of restaurants and other businesses
  • Sexual health
  • Family health
  • Emergency Medical Services
  • Regional emergency planning

Public Works
Services delivered include:

  • Production of clean drinking water
  • Treatment of wastewater
  • Maintaining regional roads and bridges
  • Waste and recycling collection
  • Operating landfill sites

Agencies, Boards and Commissions

We have partnerships with three self-governing organizations that deliver services for the region:


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