Performance Measurement at Niagara Region

Niagara Region continuously improves service delivery to provide the best possible municipal services. Participating in performance measurement helps us determine our efficiency and effectiveness.

We participate in the Municipal Benchmarking Network of Canada, which is a collaboration of 15 municipalities with a common goal of fostering a culture of service excellence in municipal government by creating ways to measure, share, and compare performance statistics and operational practices. The most recent is the 2017 annual performance benchmarking report. Benchmarking helps us:

  • Identify municipalities that excel, lag and innovate
  • Compare our performance against our peers
  • Find opportunities to improve based on innovation and idea sharing in the industry
  • Inform investments to improve service delivery and decrease cost

Financial Health

Niagara's financial health can be measured, in part, by the level of taxation on residents and businesses, and by how competitive taxes are compared to other areas of the country.

This type of information is tracked through the Region's financial systems and through the annual BMA Municipal Study conducted on Ontario municipalities each year.

Greenhouse Gas Emissions

Niagara Region is committed to developing and executing on strategies to reduce environmental impact and ensure regulatory compliance. To help agencies better understand and manage their energy consumption, the Province of Ontario introduced Ontario Regulation 397/11 (under the Green Energy Act 2009).

Starting in 2013, the regulation required public agencies to report on their energy consumption and greenhouse gas emissions every year. Public agencies include:

  • Municipalities and service boards
  • School boards
  • Universities and colleges
  • Hospitals

As of 2014, public agencies must also develop Energy Conservation and Demand Management Plans. These plans are updated every five years.

The Green Energy Act was repealed as of January 1, 2019, and the requirements moved to Ontario Regulation 507/18 (under the Electricity Act).

Reports

The 2017 Greenhouse Gas Emission Report and the 2019-2023 Energy Conservation and Demand Management Plan is due by July 1, 2019.

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