Performance Measurement at Niagara Region
Niagara Region continuously improves service delivery to provide the best possible municipal services. Participating in performance measurement helps us determine our efficiency and effectiveness.
We participate in the Municipal Benchmarking Network of Canada, which is a collaboration of 15 municipalities with a common goal of fostering a culture of service excellence in municipal government by creating ways to measure, share, and compare performance statistics and operational practices. The most recent is the 2017 annual performance benchmarking report. Benchmarking helps us:
- Identify municipalities that excel, lag and innovate
- Compare our performance against our peers
- Find opportunities to improve based on innovation and idea sharing in the industry
- Inform investments to improve service delivery and decrease cost
Financial Health
Niagara's financial health can be measured, in part, by the level of taxation on residents and businesses, and by how competitive taxes are compared to other areas of the country.
This type of information is tracked through the Region's financial systems and through the annual BMA Municipal Study conducted on Ontario municipalities each year.
© Niagara Region - 1815 Sir Isaac Brock Way, Thorold, ON, L2V 4T7 - Phone: 905-980-6000, Toll-free: 1-800-263-7215
