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Service Closures and Disruptions

Last Updated: November 5, 2021, 2:35 p.m.

Due to the COVID-19 pandemic, Regional headquarters is closed to the public. The following Regional services are also closed or cancelled. All Council and Committee meetings​ will be held electronically until further notice due to COVID-19.

Child and Family Centres

EarlyON Child and Family Centres Closed
All EarlyON locations across Niagara are closed until further notice.

Clinics / Classes

Healthy, Safe and Strong Modified service

In-person group exercise programs are closed due to provincial restrictions. Virtual exercise programs​ are available.

Learn more and register online for our virtual exercise program.

South Niagara Health and Wellness Centre Modified service

In-person group wellness sessions are closed due to provincial restrictions. Virtual wellness sessions are available. 

Learn about virtual programming and register online for the South Niagara Health and Wellness Centre or Virtual Wellness Services.​

Food handler certification Cancelled

All Safe Food Handler courses and exams are cancelled until further notice.

Vaccination Clinics Cancelled

Public Health Vaccination Clinics are cancelled. Contact your health care provider to discuss your vaccination needs. If you don't have one, contact a local walk-in clinic about vaccine availability.

Long-term Care Homes

Upper Canada Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

The Woodlands of Sunset Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Rapelje Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Deer Park Villa Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Gilmore Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Linhaven Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Meadows of Dorchester Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Northland Pointe Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

T. Roy Adams Centre Closed to visitors

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Adult Day Service Facilities

West Niagara Modified service

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

Planned service resumes Aug. 3 pending provincial direction. Half-day in-person programming is available to currently registered clients.

Contact the program coordinator at 905-945-4121 for modified service.
Upper Canada Lodge Cancelled

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

The Woodlands of Sunset Cancelled

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

Gilmore Lodge Cancelled

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

Linhaven Cancelled

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

Meadows of Dorchester Cancelled

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

Northland Pointe Cancelled

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

Respite Companion Program Modified service

In-person service is provided on a limited basis to existing registered clients and are adjusted based on provincial restrictions.

Screening before an appointment is required and mask, eye protection and physical distancing will be in place by the worker during the visit.
Niagara North Modified service

All in-person group programs located within a long-term care home are cancelled due to provincial pandemic restrictions for long-term care settings.

All currently registered clients may access the virtual Adult Day Program by contacting the program coordinator at 905-945-4121.

New referrals are being accepted. However, they will not be processed until provincial restrictions are lifted.

Planned service resumes Aug. 3 pending provincial direction. Half-day in-person programming is available to currently registered clients at Linhaven and Upper Canada Lodge.

Contact the program coordinator at 905-984-2621 for modified service.​
Outreach Services Modified service

In-person community visits are permitted based on priority.

Screening is required before booking an appointment and on the day of the appointment.

Staff will wear appropriate personal protective equipment for the duration of the home visit, including mask, eye protection, gloves / gown as needed.

New referrals are being accepted. Contact our intake at 905-984-2621.

Provincial Offences Courts

Welland Service changes

The Provincial Offences Courthouse at 445 East Main St. in Welland is open to the public for counter service only. A face coverings must be worn when entering the courthouse, as per Niagara Region bylaw (2020-46). A surgical face mask will be provided to you upon entry and must be worn at all times during your visit, as per the guidelines set forth by the Ministry of the Attorney General.

Don't visit the courthouse if you're not feeling well or experiencing any COVID-19 signs or symptoms. A maximum of six visitors will be permitted in the building at one time and all visitors are required to complete COVID-19 screening prior to entry. There may be line-ups as a result.

We encourage you to continue to access court services online where possible. Fines can be paid by phone and online. Requests for trial or early resolution can also be submitted online. For more information visit our frequently asked questions or call 905-687-6590.

By order of the Chief Justice of Ontario, all in-person trial matters are adjourned.

Early resolution meetings and some remote court matters are occurring by telephone. If you have requested an early resolution meeting or have been scheduled for a remote court matter, you will be notified of a date and time to call in for your meeting. On your scheduled date and time, call 1-855-249-4327 to speak with a prosecutor. Failure to call in for your scheduled meeting on the date and time as indicated in your notice may result in a conviction being registered against you in your absence.

Effective April 12, 2021, some virtual trial matters are occurring by video through Zoom. All participants must review the Zoom Virtual Courtroom information prior to their matter. Please sign in to your Zoom meeting 10 minutes before your court matter to ensure you are ready when your matter is called. Please refer to the Online Services section of our website or contact trialcoordinator@niagararegion.ca for more information on how to participate in a virtual Zoom video trial.

Notification of remote court matters or rescheduled matters will be provided by regular mail or the email address on file with the court. If you have moved or changed your contact information, provide your updated information to the Provincial Offences Court at POAinfo@niagararegion.ca or 905-687-6590.

The Ontario Court of Justice will accept electronically signed documents where a signature is required. An electronic signature consists of electronic information that identifies the signatory and the date and place of signing. For example, you may type your name as your signature.

Public Health Offices

Fort Erie Closed to public

The Fort Erie Public Health office is closed to the public until further notice.

Niagara Falls Closed to public

​The Niagara Falls Public Health office is closed to the public.

Welland Closed to public

​The Welland Public Health office is closed to the public.

Thorold / St. Catharines Closed to public

The Public Health office at Regional headquarters is closed until further notice.

Well Water Testing Service changes

Due to COVID-19, most locations are closed for pick-up and drop-off of water samples or testing bottles. Find out where you can continue testing your private water system.

Tick submission Suspended

​Tick submissions will be temporarily suspended.

If you have a tick you would like identified, you can refer to etick.ca for a quick identification resource.

Ticks can also be placed in the refrigerator and saved for submission at a later date.

Tick submissions are for surveillance purposes only and not for diagnosis. If you have concerns, contact your health care provider.

Business and Finance

Business Licensing Office Closed to public

​The Business Licensing office is closed to the public. Services are being provided Monday to Friday, 9 a.m. to 4 p.m. by phone at 905-980-6000 ext. 6380 and email at licensing@niagararegion.ca.

Bid Opportunities Service changes

All public bid openings have been suspended until further notice. Bid results will be made available on bids&tenders™.

An addenda will be issued for all current bid postings replacing hardcopy submission requirements with electronic submission only. The addenda will provide content and instructions on how bidders can upload their submissions to bids&tenders™. 

Wastewater Facilities

RV Disposal Service changes
RV Disposal locations are limited. Check our locations for sewage haulers and RV disposals website​ for the latest updates.

Sexual Health Centres

Fort Erie Closed

The Fort Erie Sexual Health Centre is closed until further notice.

Waste Collection and Landfills

Waste Management Outreach Services Service changes

Waste Management Services isn't accepting requests for in-person outreach / educational services or special event recycling services at this time. Multi-residential textile and electronics collection will be temporarily suspended during the provincial shutdown.

Contacts

Regional dispatch: 905-984-3690

Call 211 for a list of services

Call 911 for emergency assistance

Media contacts

Contact your local municipality
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