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Service Closures and Disruptions

Last Updated: May 11, 2022, 2:37 p.m.

Due to the COVID-19 pandemic, Regional headquarters is closed to the public. The following Regional services are also closed or cancelled. All Council and Committee meetings​ will be held electronically until further notice due to COVID-19.

Long-term Care Homes

Upper Canada Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Rapelje Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Gilmore Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Meadows of Dorchester Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

T. Roy Adams Centre Closed to visitors

​Services are suspended to safeguard the health and well-being of seniors against COVID-19.

Provincial Offences Courts

Welland Modified service
The Provincial Offences Courthouse at 445 East Main St. in Welland is open to the public for counter service as well as some in-person court appearances. Don't visit the courthouse if you're not feeling well or experiencing any COVID-19 signs or symptoms. All visitors must complete COVID-19 screening before entry.

We encourage you to continue to access court services online where possible. Fines can be paid by phone and online. Requests for trial or early resolution can also be submitted online. For more information visit our frequently asked questions or call 905-687-6590.

Early resolution meetings and some remote court matters are occurring by Zoom. If you have requested an early resolution meeting or have been scheduled for a remote court matter, you will be notified of a date and time to connect to the meeting. On your scheduled date and time, connect to the Zoom meeting to speak with a prosecutor. Failure to connect for your scheduled meeting on the date and time as indicated in your notice may result in a conviction being registered against you in your absence.

Effective April 12, 2021, some virtual trial matters are occurring by video through Zoom. All participants must review the Zoom Virtual Courtroom information prior to their matter. Please sign in to your Zoom meeting 10 minutes before your court matter to ensure you are ready when your matter is called. Please refer to the Online Services section of our website or contact trialcoordinator@niagararegion.ca for more information on how to participate in a virtual Zoom video trial.

Notification of remote court matters or rescheduled matters will be provided by regular mail or the email address on file with the court. If you have moved or changed your contact information, provide your updated information to the Provincial Offences Court at POAinfo@niagararegion.ca or 905-687-6590.

The Ontario Court of Justice will accept electronically signed documents where a signature is required. An electronic signature consists of electronic information that identifies the signatory and the date and place of signing. For example, you may type your name as your signature.

Seniors Community Programs

Port Colborne Adult Day Program Modified service
In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​
Outreach Services Modified service

In-person community visits are permitted based on priority.

Screening is required before booking an appointment and on the day of the appointment.

Staff will wear appropriate personal protective equipment for the duration of the home visit, including mask, eye protection, gloves / gown as needed.

New referrals are being accepted. Contact our intake at 905-984-2621.

Clinics / Classes

Food handler certification Cancelled

All Safe Food Handler courses and exams are cancelled until further notice.

Positive parenting Modified service

Due to COVID-19, all Positive Parenting classes are temporarily suspended.

For parenting questions, contact Niagara Parents, Monday to Friday from 8:30 a.m. - 4:15 p.m. at 905-684-7555 or 1-888-505-6074 ext. 7555 or email niagaraparents@niagararegion.ca.​

Prenatal appointments Modified service

Due to COVID-19, all prenatal appointments are temporarily suspended.

For parenting questions, contact Niagara Parents, Monday to Friday from 8:30 a.m. - 4:15 p.m. at 905-684-7555 or 1-888-505-6074 ext. 7555 or email niagaraparents@niagararegion.ca.​

Baby's sleep Modified service

Due to COVID-19, all infant sleep workshops are temporarily suspended.

For parenting questions, contact Niagara Parents, Monday to Friday from 8:30 a.m. - 4:15 p.m. at 905-684-7555 or 1-888-505-6074 ext. 7555 or email niagaraparents@niagararegion.ca​​.

Public Health Offices

Fort Erie Closed to public

The Fort Erie Public Health office is closed to the public until further notice.

Niagara Falls Closed to public

​The Niagara Falls Public Health office is closed to the public.

Welland Closed to public

​The Welland Public Health office is closed to the public.

Thorold / St. Catharines Closed to public

The Public Health office at Regional headquarters is closed until further notice.

Well Water Testing Service changes

Due to COVID-19, most locations are closed for pick-up and drop-off of water samples or testing bottles. Find out where you can continue testing your private water system.

Tick submission Suspended

​Tick submissions are temporarily suspended.

If you have a tick you would like identified, you can refer to etick.ca for a quick identification resource.

Ticks can also be placed in the refrigerator and saved for submission at a later date.

Tick submissions are for surveillance purposes only and not for diagnosis. If you have concerns, contact your health care provider.

Business and Finance

Business Licensing Office Closed to public

​The Business Licensing office is closed to the public. Services are being provided Monday to Friday, 9 a.m. to 4 p.m. by phone at 905-980-6000 ext. 6380 and email at licensing@niagararegion.ca.

Sexual Health Centres

Fort Erie Closed

The Fort Erie Sexual Health Centre is closed until further notice.

Welland Closed

​The Welland Sexual Health Centre is closed until further notice.

Niagara Falls Closed

​The Niagara Falls Sexual Health Centre is closed until further notice.

Waste Collection and Landfills

Waste Management Outreach Services Service changes

Waste Management Services isn't accepting requests for in-person tours at this time. Virtual and in-person presentations will be provided on a first come, first served basis as resources are available.

Contacts

Regional dispatch: 905-984-3690

Call 211 for a list of services

Call 911 for emergency assistance

Media contacts

Contact your local municipality
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