COVID-19 - As of Nov. 16, Niagara is in the 'Orange-Restrict' level. Get updates on COVID-19 and learn about service disruptions.

Service Closures and Disruptions

Last Updated: October 30, 2020, 3:50 p.m.

Due to the COVID-19 pandemic, Regional headquarters is closed to the public. The following Regional services are also closed or cancelled. All Council and Committee meetings​ will be held electronically until further notice due to COVID-19.

Child and Family Centres

EarlyON Child and Family Centres Closed
All EarlyON locations across Niagara are closed until further notice.

Clinics / Classes

Healthy, Safe and Strong Cancelled

Due to several site closures and the advice of Public Health, classes are cancelled until further notice.

South Niagara Health and Wellness Centre Cancelled

South Niagara Health and Wellness Program operating out of Niagara College Welland Campus is closed until further notice as a result of school closure.

Baby Talk Cancelled

Baby Talk classes are postponed until further notice.

Well Baby Cancelled

Well Baby clinics are postponed until further notice.

Prenatal classes Cancelled

Prenatal classes are postponed until further notice.

Dental Cancelled

Dental clinics are postponed until further notice.​ For emergency services, call 905-688-8248 ext. 7962.

Food handler certification Cancelled

All Safe Food Handler courses and exams are cancelled until further notice.

Breastfeeding Video appointment

Breastfeeding clinics are postponed until further notice, but we're still offering phone and video call support. If you have breastfeeding concerns, call Niagara Parents at 905-684-7555 to connect with a lactation consultant.

Vaccination Clinics Cancelled

Public Health Vaccination Clinics are cancelled. Contact your health care provider to discuss your vaccination needs. If you don't have one, contact a local walk-in clinic about vaccine availability.

Long-term Care Homes

Upper Canada Lodge Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

The Woodlands of Sunset Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Rapelje Lodge Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Deer Park Villa Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Gilmore Lodge Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Linhaven Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Meadows of Dorchester Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Northland Pointe Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

T. Roy Adams Centre Closed to visitors

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Adult Day Service Facilities

West Niagara Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19. 

Upper Canada Lodge Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

The Woodlands of Sunset Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Gilmore Lodge Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Linhaven Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Meadows of Dorchester Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19. 

Northland Pointe Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19. 

Fairhaven Cancelled

​The Aphasia Program​ is temporarily suspended to safeguard the health and well-being of seniors against COVID-19.

Respite Companion Program Cancelled

​The Respite Companion Program is closed until further notice due to COVID-19.

Provincial Offences Courts

Welland Service changes
As of Monday, Sept. 14, the Provincial Offences Courthouse at 445 East Main St. in Welland is open to the public for counter service only. Face coverings must be worn upon entry, as per the guidelines set forth by the Ministry of the Attorney General and Niagara Region bylaw (2020-46).

Don't visit the courthouse if you're not feeling well or experiencing any COVID-19 signs or symptomsA maximum of six visitors will be permitted in the building at one time. Line-ups may occur outside as a result. 
 
We encourage you to continue to access court services online where possible. Fines can be paid by phone and online. Requests for trial or early resolution can also be submitted online. For more information visit our frequently asked questions or call 905-687-6590.
 
Early resolution meetings and some remote court matters have resumed and are being held by telephone. If you have requested an early resolution meeting or have been scheduled for a remote court matter, you will be notified of a date and time to call in for your meeting. Failure to call in for your scheduled meeting on the date and time as indicated in your notice may result in a conviction being registered against you in your absence.
 
Notification of remote court matters or rescheduled matters will be provided by regular mail or the email address on file with the court. If you have moved or changed your contact information, provide your updated information to the Provincial Offences Court at POAinfo@niagararegion.ca or 905-687-6590.
 
By order of the Chief Justice of Ontario, all in-person trial matters are adjourned and will be rescheduled to a later date. If you have an in-person matter scheduled during this time, you don't need to attend court. A new date will be provided to you by the Provincial Offences Court. 

The Ontario Court of Justice will accept electronically signed documents where a signature is required. An electronic signature consists of electronic information that identifies the signatory and the date and place of signing. For example, you may type your name as your signature.

Sexual Health Centres

Niagara Falls Closed

The Niagara Falls Sexual Health Centre is closed until further notice.

Welland Closed

The Welland Sexual Health Centre is closed until further notice.

St. Catharines Appointment only

We're no longer taking walk-ins. Call 905-688-3817 or 1-800-263-5757 to speak with a nurse.

Fort Erie Closed

The Fort Erie Sexual Health Centre is closed until further notice.

Community Services / Ontario Works Offices

St. Catharines Closed to public
All services will be provided by phone. Contact your casemanager or St. Catharines office at 905-641-9960.​

For new applicants, visit our Ontario Works information​.
Welland Closed to public
All services will be provided by phone. Contact your casemanager or Welland - Port Colborne office at 905-734-7975.​

For new applicants, visit our Ontario Works information​.
Port Colborne Closed to public

All services will be provided by phone. Contact your casemanager or Welland - Port Colborne office at 905-734-7975.

For new applicants, visit our Ontario Works information​.

Fort Erie Closed to public

All services will be provided by phone. Contact your casemanager or Niagara Falls - Fort Erie office at 905-354-3561.

For new applicants, visit our Ontario Works information​.

Niagara Falls Closed to public
All services will be provided by phone. Contact your casemanager or Niagara Falls - Fort Erie office at 905-354-3561.​
For new applicants, visit our Ontario Works information​.

Public Health Offices

Fort Erie Closed to public

The Fort Erie Public Health office is closed to the public until further notice.

Niagara Falls Closed to public

​The Niagara Falls Public Health office is closed to the public.

Welland Closed to public

​The Welland Public Health office is closed to the public.

Thorold / St. Catharines Closed to public

The Public Health office at Regional headquarters is closed until further notice.

Well Water Testing Cancelled

Due to COVID-19, all locations are closed for pick-up and drop-off of water samples or testing bottles. You can continue testing your private water system through private licensed labs in Ontario or by contacting the Hamilton Public Health Lab at 250 Fennell Ave. W, Hamilton, ON L8N 3R5 for direct drop off. For more information, call the info-line at 905-385-5379 or 1-866-282-7376 or contact Public Health Ontario Laboratory Services​.

Tick submission Suspended

​Tick submissions will be temporarily suspended.

If you have a tick you would like identified, you can refer to etick.ca for a quick identification resource.

Ticks can also be placed in the refrigerator and saved for submission at a later date.

Tick submissions are for surveillance purposes only and not for diagnosis. If you have concerns, contact your health care provider.

Business and Finance

Business Licensing Office Closed to public

​The Business Licensing office is closed to the public. Services are being provided Monday to Friday, 9 a.m. to 4 p.m. by phone at 905-980-6000 ext. 6380 and email at licensing@niagararegion.ca.

Bid Opportunities Changes

All public bid openings have been suspended until further notice. Bid results will be made available on bids&tenders™.

An addenda will be issued for all current bid postings replacing hardcopy submission requirements with electronic submission only. The addenda will provide content and instructions on how bidders can upload their submissions to bids&tenders™. 

Waste Collection and Landfills

Wastewater Facilities

RV Disposal Service changes
RV Disposal locations are limited. Check our locations for sewage haulers and RV disposals website​ for the latest updates.

Contacts

Regional dispatch: 905-984-3690

Call 211 for a list of services

Call 911 for emergency assistance

Media contacts

Contact your local municipality
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