911 Responses
All Niagara Region projects

About the project

Niagara Region and community partners are working together to improve emergency responses to 911 calls involving mental health and / or substance use.

To do this, partners have:

• Established project criteria and priorities
• Mapped the current state of the 911 service pathway for those in crisis
• Identified factors that cause pain points or barriers
• Completed a root cause analysis of these factors
• Summarized 911 Action Table: Findings and Recommendations to Public Health and Social Services Committee

Key recommendation

One key recommendation of the report is that partners explore alternative crisis response models. Partners have been working together to build an alternative model that meets Niagara's specific needs.

Community partners are focused on ensuring safety, providing dignified service and ensuring that responses meet the appropriate level of care based on need.

This is a key crisis response initiative identified within Niagara's Community Safety and Well-Being Plan, 2021-2025.

Project timeline