Infection Control Investigations

The reports below indicate that a breach in infection control was verified through:

  • A complaint or referral to public health about an establishment or practice
  • Surveillance of a communicable disease

Investigations where no violation was found as a result of the initial complaint are not included.

Results will remain posted for six months from the date of the final inspection.

Ongoing Investigations

BusinessInvestigation OpenedUpdatedSummary
Niagara Falls X-Ray & Ultrasound
6453 Morrison St.
Niagara Falls
September 14, 2016February 27, 2017
  • Clinic had unclear procedures for the cleaning, disinfection and rinsing of the sonography (ultrasound) probes
  • Premise did not have a dedicated area to perform cleaning, disinfection and rinsing of the sonography probes
  • No infections related to this incident have been identified
Lifemark Pelham & Glendale
245 Pelham Rd. Unit 103
St. Catharines
February 1, 2017February 15, 2017

  • ​No disinfection of medical devices between client use
  • No procedures for cleaning and disinfection of touch surfaces and exam tables in treatment areas between client use
  • Hand hygiene facilities were not available in most treatment areas.  Alcohol based hand rub containers are sometimes topped up instead of discarded when empty, as is best practice.
  • Skin area of clients not properly prepped before acupuncture.​

Dr. M. Yegappan
140 Niagara St. Unit 104
St. Catharines
December 6, 2016December 22, 2016
  • Complaint from the public related to cleanliness, and the handling and storage of instruments
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Dr. M. A. Okon
6-261 Martindale Rd.
St. Catharines
August 3, 2016November 30, 2016
  • Premise could not provide records of required testing of the autoclave machine (sterilizes equipment)
  • The premise could not demonstrate a functioning autoclave
  • Premise did not have a dedicated area for reprocessing of medical instruments and did not have a separate sink dedicated for hand hygiene and reprocessing of instruments
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Niagara Supportive Living - Lakeside Terrace
36 Rosemount Ave.
Port Colborne
July 12, 2016September 14, 2016
  • Communal resident washrooms not properly cleaned and sanitized, equipped or functioning for use. Rodent issues identified in a resident room and potential mould growth located in a basement storage area.
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control

Completed Investigations

BusinessInvestigation OpenedUpdatedSummary
Motion Specialties
6-261 Martindale Rd.
St. Catharines
January 12, 2017March 21, 2017

  • ​Investigation to check the cleaning and disinfection practices for Rental Equipment.​

Mimi Nails
292 Geneva St.
St. Catharines
September 13, 2016February 21, 2017
  • Single use items such as foot files were found not to be immediately discarded after client services
  • Premise was not documenting accidental exposure to blood / body fluid on-site
Lashes by Jackie
23B - 85 Westland St.
St. Catharines
February 10, 2017February 15, 2017
  • Soak all tools in disinfectant making sure the disinfectant is used for the correct amount of time
  • Store all tools and implements in a clean and sanitary manner
  • Provide single-use towels for the hand washing basin to adequately dry hands
  • Provide a container for soaking dirty tools after each service, if cleaning and disinfection cannot be completed immediately
Star Nails
3 - 209 Glenridge Ave.
St. Catharines
February 3, 2017February 6, 2017
  • Complaint from the public related to the sanitary practices for manicures services
  • The lapses in infection control likely contributed to infections in identified persons
Gala Nails
10-287 West Side Rd.
Port Colborne
January 24, 2017January 30, 2017
  • Complaint regarding reuse of single use items for manicures and pedicures
  • No infections related to this incident have been identified
LB Nails
301 Thorold Road Unit 4
Welland
December 21, 2016December 21, 2016
  • Premise failed to ensure services are not being delivered to clients with nail discolouration, skin that is inflamed, infected or with a rash
  • Hand washing basin in the immediate service area was not operating properly or equipped with soap in a dispenser and paper towels
  • Disinfectant was not being used according to the manufacturer's direction for contact time (time the instrument must remain wet to achieve desired disinfection)
  • Operator did not clean pedicure foot basins or waxing instruments with a detergent prior to disinfection
  • Premise was not documenting accidental exposure to blood / body fluid on-site
Total Modern Tattoos
391 St. Paul St. E.
St. Catharines
November 28, 2016December 6, 2016
  • The spore challenge test taken on November 1, 2016 to verify the proper functioning of the autoclave in use at the premise failed according to the lab results posted
  • The premise could not provide evidence that the multi-use tools used for piercing and tattooing between October 15, 2016 and November 15, 2016 were sterile due to the failed autoclave spore challenge
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Natural Solutions Spa
13 - 221 Glendale Ave.
St. Catharines
November 8, 2016November 23, 2016
  • Premise could not provide complete records showing autoclave machine testing results (sterilizes equipment)
  • Therefore, the premise could not demonstrate a functioning autoclave
Serenity Spa and Nails
9A - 1264 Garrison Rd.
Fort Erie
October 21, 2016October 24, 2016
  • Pedicure foot throne was insufficiently cleaned and sanitized with water samples in exceedance of the acceptable limits
  • Waxing sticks were being reused on individual clients and then discarded after each service
Rose Nails Day Spa
7555 Montrose Rd.
Niagara Falls
October 17, 2016October 19, 2016
  • Premises did not discard all single use items (such as nail files, buffers, waxing table paper) after each client
  • Waxing implements were not stored in a sanitary condition as the storage container had hair and debris inside
  • Pedicure foot bath fan was insufficiently cleaned with residue on the back cover
  • Manicure tables were observed with nail dust inside the cabinets and on top of the table
Lifekeepers - St. George
24 St. George St.
Welland
August 3, 2016October 17, 2016
  • Communal resident washrooms and laundry facilities were not properly equipped for use
  • There was no disinfectant on-site for disinfecting communal spaces
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Inksplosion Tattoo
4975 McRae St.
Niagara Falls
September 20, 2016September 29, 2016
  • Premises was not maintained in a clean and sanitary manner in order to perform tattoo services. Premise did not have a designated hand sink on-site for proper hand washing throughout tattoo services.
  • Premise lacked appropriate disinfectants for use on equipment and surfaces used to perform tattoo services
  • Premise lacked an approved skin anti-septic for use on client’s skin prior to performing an invasive procedure such as tattooing
  • Premise unable to produce required records verifying that the items purchased were pre-packaged and sterile
  • Premise unable to produce required records for clients
Renaissance Salon & Estetica
169 Ontario St.
St. Catharines
September 7, 2016September 27, 2016

70 per cent isopropyl alcohol being used for disinfecting combs and brushes did not have a Drug Identification Number or a Natural Product Number. A Drug Identification Number or Natural Product Number is required as it provides evidence that Health Canada has reviewed and approved the product for its intended use.​

Lifekeepers - Plymouth
183 Plymouth Rd.
Welland
August 2, 2016September 26, 2016
  • Communal resident washrooms and shower/bathing areas were not properly equipped for use and/or cleaned and disinfected between uses
  • Resident's personal items were improperly stored in order to prevent contamination
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Phoenix Nails
3491 Portage Rd.
Niagara Falls
September 8, 2016September 22, 2016
  • Insufficient amount of disinfectant used to disinfect foot thrones for pedicures
  • Expiry date of disinfectant was not clearly visible and hand written
  • Brush used for cleaning implements was not in good repair
  • No infections related to this incident have been identified
Steffs Nail Design
24 Spencer St.
Welland
September 20, 2016September 20, 2016
  • Premise was not maintained in a clean and sanitary manner in order to perform personal services
  • Inappropriate disinfectant was present on-site for multiple use instruments used to perform manicure/pedicure services
  • Pedicure foot throne provided was not suitable for use as it was unable to be cleaned and disinfected between each client
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Sleepy Hollow Studios
169 East Main St.
Welland
July 27, 2016September 14, 2016
  • Premise could not provide records of required testing of the autoclave machine (sterilizes equipment)
  • The premise could not demonstrate a functioning autoclave
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Alpha Laboratories
555 Prince Charles Dr.
Welland
September 2, 2016September 9, 2016
  • Re-use of single use tourniquets and tube holders
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Chippawa Place
4118 Main St.
Niagara Falls
June 1, 2016August 9, 2016
  • Communal resident washrooms were not properly equipped or functioning for use. Common areas used by residents were not maintained in a clean and sanitary manner.
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Glow Hair and Beauty
26 Albert St. E.
Thorold
July 19, 2016August 2, 2016
  • Improper cleaning and disinfecting of scissors following potential blood/body fluid exposure
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Star Nails
3 - 209 Glenridge Ave.
St. Catharines
July 6, 2016July 11, 2016
  • Improper cleaning and disinfecting of implements used to perform pedicure services
  • Single use items were found not to be immediately discarded after client services
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
The Crystal Beach Tattoo Company
3794 Mathewson Ave.
Fort Erie
June 9, 2016June 21, 2016
  • Premise could not provide records of required testing of the autoclave machine (sterilizes equipment)
  • The premise could not demonstrate a functioning autoclave
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Sunshine Nails
D - 844 Niagara St.
Welland
April 22, 2016May 16, 2016
  • Improper storage of clean and disinfected implements
  • Single use items were found not to be immediately discarded after client services
  • Unapproved disinfectants and disinfectants past noted expiry dates found on-site
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control

Disclaimer

Identification of the error(s) is based on an assessment and investigation of premises at a point-in-time, and these investigations are triggered by either a complaint or through disease surveillance to Public Health.

Reports are posted on a premises-by-premises basis. To view a full investigation report for any posted error, call the Environmental Health program at 905-688-8248 ext. 7590, or toll free 1-888-505-6074.


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