Infection Control Investigations

The reports below indicate that a breach in infection control was verified through:

  • A complaint or referral to public health about an establishment or practice
  • Surveillance of a communicable disease

Investigations where no violation was found as a result of the initial complaint are not included.

Results will remain posted for six months from the date of the final inspection.

Ongoing Investigations

BusinessInvestigation OpenedUpdatedSummary
Palmer Avenue Residence
5165 Palmer Avenue
Niagara Falls
April 12, 2017April 24, 2017

  • ​Soap and paper towels were missing from multiple communal resident washrooms.

Niagara Falls X-Ray & Ultrasound
6453 Morrison St.
Niagara Falls
September 14, 2016February 27, 2017
  • Clinic had unclear procedures for the cleaning, disinfection and rinsing of the sonography (ultrasound) probes
  • Premise did not have a dedicated area to perform cleaning, disinfection and rinsing of the sonography probes
  • No infections related to this incident have been identified
Lifemark Pelham & Glendale
245 Pelham Rd. Unit 103
St. Catharines
February 1, 2017February 15, 2017

  • ​No disinfection of medical devices between client use
  • No procedures for cleaning and disinfection of touch surfaces and exam tables in treatment areas between client use
  • Hand hygiene facilities were not available in most treatment areas.  Alcohol based hand rub containers are sometimes topped up instead of discarded when empty, as is best practice.
  • Skin area of clients not properly prepped before acupuncture.​

Dr. M. Yegappan
140 Niagara St. Unit 104
St. Catharines
December 6, 2016December 22, 2016
  • Complaint from the public related to cleanliness, and the handling and storage of instruments
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Dr. M. A. Okon
6-261 Martindale Rd.
St. Catharines
August 3, 2016November 30, 2016
  • Premise could not provide records of required testing of the autoclave machine (sterilizes equipment)
  • The premise could not demonstrate a functioning autoclave
  • Premise did not have a dedicated area for reprocessing of medical instruments and did not have a separate sink dedicated for hand hygiene and reprocessing of instruments
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Niagara Supportive Living - Lakeside Terrace
36 Rosemount Ave.
Port Colborne
July 12, 2016September 14, 2016
  • Communal resident washrooms not properly cleaned and sanitized, equipped or functioning for use. Rodent issues identified in a resident room and potential mould growth located in a basement storage area.
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control

Completed Investigations

BusinessInvestigation OpenedUpdatedSummary
Picasso's Salon and Spa
15 Welland Ave.
St. Catharines
March 27, 2017April 4, 2017

  • ​Implements were insufficiently cleaned and disinfected after each client service.
  • Premise not documenting accidental blood or body fluid exposure on-site.
  • Environmental surfaces were not being cleaned and disinfected at the end of each working day with a low level disinfectant.
  • No sharps container on site.
  • Tweezers used for waxing were not cleaned, disinfected after each client. Tweezers were not stored in a sanitary condition.​

Motion Specialties
6-261 Martindale Rd.
St. Catharines
January 12, 2017March 21, 2017

  • ​Investigation to check the cleaning and disinfection practices for Rental Equipment.​

Mimi Nails
292 Geneva St.
St. Catharines
September 13, 2016February 21, 2017
  • Single use items such as foot files were found not to be immediately discarded after client services
  • Premise was not documenting accidental exposure to blood / body fluid on-site
Lashes by Jackie
23B - 85 Westland St.
St. Catharines
February 10, 2017February 15, 2017
  • Soak all tools in disinfectant making sure the disinfectant is used for the correct amount of time
  • Store all tools and implements in a clean and sanitary manner
  • Provide single-use towels for the hand washing basin to adequately dry hands
  • Provide a container for soaking dirty tools after each service, if cleaning and disinfection cannot be completed immediately
Star Nails
3 - 209 Glenridge Ave.
St. Catharines
February 3, 2017February 6, 2017
  • Complaint from the public related to the sanitary practices for manicures services
  • The lapses in infection control likely contributed to infections in identified persons
Gala Nails
10-287 West Side Rd.
Port Colborne
January 24, 2017January 30, 2017
  • Complaint regarding reuse of single use items for manicures and pedicures
  • No infections related to this incident have been identified
LB Nails
301 Thorold Road Unit 4
Welland
December 21, 2016December 21, 2016
  • Premise failed to ensure services are not being delivered to clients with nail discolouration, skin that is inflamed, infected or with a rash
  • Hand washing basin in the immediate service area was not operating properly or equipped with soap in a dispenser and paper towels
  • Disinfectant was not being used according to the manufacturer's direction for contact time (time the instrument must remain wet to achieve desired disinfection)
  • Operator did not clean pedicure foot basins or waxing instruments with a detergent prior to disinfection
  • Premise was not documenting accidental exposure to blood / body fluid on-site
Total Modern Tattoos
391 St. Paul St. E.
St. Catharines
November 28, 2016December 6, 2016
  • The spore challenge test taken on November 1, 2016 to verify the proper functioning of the autoclave in use at the premise failed according to the lab results posted
  • The premise could not provide evidence that the multi-use tools used for piercing and tattooing between October 15, 2016 and November 15, 2016 were sterile due to the failed autoclave spore challenge
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Natural Solutions Spa
13 - 221 Glendale Ave.
St. Catharines
November 8, 2016November 23, 2016
  • Premise could not provide complete records showing autoclave machine testing results (sterilizes equipment)
  • Therefore, the premise could not demonstrate a functioning autoclave
Serenity Spa and Nails
9A - 1264 Garrison Rd.
Fort Erie
October 21, 2016October 24, 2016
  • Pedicure foot throne was insufficiently cleaned and sanitized with water samples in exceedance of the acceptable limits
  • Waxing sticks were being reused on individual clients and then discarded after each service
Rose Nails Day Spa
7555 Montrose Rd.
Niagara Falls
October 17, 2016October 19, 2016
  • Premises did not discard all single use items (such as nail files, buffers, waxing table paper) after each client
  • Waxing implements were not stored in a sanitary condition as the storage container had hair and debris inside
  • Pedicure foot bath fan was insufficiently cleaned with residue on the back cover
  • Manicure tables were observed with nail dust inside the cabinets and on top of the table
Lifekeepers - St. George
24 St. George St.
Welland
August 3, 2016October 17, 2016
  • Communal resident washrooms and laundry facilities were not properly equipped for use
  • There was no disinfectant on-site for disinfecting communal spaces
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Inksplosion Tattoo
4975 McRae St.
Niagara Falls
September 20, 2016September 29, 2016
  • Premises was not maintained in a clean and sanitary manner in order to perform tattoo services. Premise did not have a designated hand sink on-site for proper hand washing throughout tattoo services.
  • Premise lacked appropriate disinfectants for use on equipment and surfaces used to perform tattoo services
  • Premise lacked an approved skin anti-septic for use on client’s skin prior to performing an invasive procedure such as tattooing
  • Premise unable to produce required records verifying that the items purchased were pre-packaged and sterile
  • Premise unable to produce required records for clients
Renaissance Salon & Estetica
169 Ontario St.
St. Catharines
September 7, 2016September 27, 2016

70 per cent isopropyl alcohol being used for disinfecting combs and brushes did not have a Drug Identification Number or a Natural Product Number. A Drug Identification Number or Natural Product Number is required as it provides evidence that Health Canada has reviewed and approved the product for its intended use.​

Lifekeepers - Plymouth
183 Plymouth Rd.
Welland
August 2, 2016September 26, 2016
  • Communal resident washrooms and shower/bathing areas were not properly equipped for use and/or cleaned and disinfected between uses
  • Resident's personal items were improperly stored in order to prevent contamination
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Phoenix Nails
3491 Portage Rd.
Niagara Falls
September 8, 2016September 22, 2016
  • Insufficient amount of disinfectant used to disinfect foot thrones for pedicures
  • Expiry date of disinfectant was not clearly visible and hand written
  • Brush used for cleaning implements was not in good repair
  • No infections related to this incident have been identified
Steffs Nail Design
24 Spencer St.
Welland
September 20, 2016September 20, 2016
  • Premise was not maintained in a clean and sanitary manner in order to perform personal services
  • Inappropriate disinfectant was present on-site for multiple use instruments used to perform manicure/pedicure services
  • Pedicure foot throne provided was not suitable for use as it was unable to be cleaned and disinfected between each client
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Sleepy Hollow Studios
169 East Main St.
Welland
July 27, 2016September 14, 2016
  • Premise could not provide records of required testing of the autoclave machine (sterilizes equipment)
  • The premise could not demonstrate a functioning autoclave
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Alpha Laboratories
555 Prince Charles Dr.
Welland
September 2, 2016September 9, 2016
  • Re-use of single use tourniquets and tube holders
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Chippawa Place
4118 Main St.
Niagara Falls
June 1, 2016August 9, 2016
  • Communal resident washrooms were not properly equipped or functioning for use. Common areas used by residents were not maintained in a clean and sanitary manner.
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Glow Hair and Beauty
26 Albert St. E.
Thorold
July 19, 2016August 2, 2016
  • Improper cleaning and disinfecting of scissors following potential blood/body fluid exposure
  • No infections related to this incident have been identified
  • Diseases rarely result from similar errors in infection control
Star Nails
3 - 209 Glenridge Ave.
St. Catharines
July 6, 2016July 11, 2016
  • Improper cleaning and disinfecting of implements used to perform pedicure services
  • Single use items were found not to be immediately discarded after client services
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
The Crystal Beach Tattoo Company
3794 Mathewson Ave.
Fort Erie
June 9, 2016June 21, 2016
  • Premise could not provide records of required testing of the autoclave machine (sterilizes equipment)
  • The premise could not demonstrate a functioning autoclave
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control
Sunshine Nails
D - 844 Niagara St.
Welland
April 22, 2016May 16, 2016
  • Improper storage of clean and disinfected implements
  • Single use items were found not to be immediately discarded after client services
  • Unapproved disinfectants and disinfectants past noted expiry dates found on-site
  • No infections related to this incident have been identified
  • Diseases frequently result from similar errors in infection control

Disclaimer

Identification of the error(s) is based on an assessment and investigation of premises at a point-in-time, and these investigations are triggered by either a complaint or through disease surveillance to Public Health.

Reports are posted on a premises-by-premises basis. To view a full investigation report for any posted error, call the Environmental Health program at 905-688-8248 ext. 7590, or toll free 1-888-505-6074.


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