Commonly Called Phone Numbers


Children's Services

  • Child Care Centres (Regionally Operated)
    • Fort Erie: 905-871-7706, fax: 905-871-6462
    • Niagara Falls: 905-356-7677, fax: 905-356-3956
    • Port Colborne: 905-835-2394, fax: 905-835-0369
    • St. Catharines: 905-684-9927, fax: 905-684-1130
    • Welland: 905-735-2665, fax: 905-735-8816
  • Licensed Home Child Care: 905-984-6900 or 1-800-263-7215 ext. 3894
  • Child Care and Special Needs: 905-984-3750 or 1-800-263-7215 ext. 3897
    Eligibility for financial supports and services
  • Recreation/Cultural Activities: (ProKids) 905-984-3750 or 1-800-263-7215 ext. 3897

Freedom of Information

Municipal Freedom of Information and Protection of Privacy Act and Personal Health Information Protection Act requests

  • Freedom of Information Co-ordinator: 905-980-6000 ext. 3741, fax: 905-687-4977
  • Information and Privacy Analyst: 905-980-6000, ext. 3273, fax: 905-687-4977

Garbage, Recycling, Organics, Landfill

Garbage, recycling, green bin, leaf and yard waste, landfills, household hazardous waste, environment days

  • 905-356-4141 or 1-800-594-5542

Human Resources

  • 905-685-6947

Niagara Specialized Transit

Transportation from one municipality to another municipality for medical appointments, employment and education purposes

  • 905-680-2052 or 1-866-487-7765, ext. 231 or 244
  • Teletypewriter for Hearing Impaired: 905-984-3613

Planning / Development Services

Regional Official Plan amendment applications; connections to Regional services; private sewage system permits

  • 905-980-6000 or 1-800-263-7215, ext. 3313 or 3499

Provincial Offences Court

  • Fort Erie: 905-371-8988
  • Lincoln: 905-687-6590
  • Niagara Falls: 905-371-8988, fax: 905-371-9855
  • St. Catharines: 905-687-6590
  • Welland: 905-734-6387 (Collections Office: 1-800-756-9477), fax: 905-734-7816

Public Health

  • Offices
    • Main Office: 905-688-3762 or 1-800-263-7248
    • Fort Erie: 905-871-6513, fax: 905-871-3020
    • Niagara Falls: 905-356-1538, fax: 905-356-7377
    • Welland: 905-735-5697, fax: 905-735-4895
  • Confidential Health Information: 905-688-8248 or 1-888-505-6074
    • Measles Info Line: ext. 7995
    • Beach Hotline: ext. 7789
    • Child Car Seat: ext. 7555
    • Dental Health: ext. 7399, fax: 905-688-4999
    • Flu Clinics: ext. 7443
    • Parent Talk Info: ext. 7555
      • Pregnancy, parenting, breastfeeding, partum depression, child care and Ontario Early Years Centres
    • Tobacco Hotline: ext. 7393
      • Health risks, ways to quit and laws
    • Travel Health: ext. 7383
      • Travel safety and Health Clinic info
    • Vaccines:
      • General Information: ext. 7425
      • Immunization Report Line: ext. 7459 (for parents to report their child's vaccinations)
      • Vaccine Ordering: ext. 7396
  • Sexual Health Centres
    • Fort Erie: 905-871-5320
    • Niagara Falls: 905-358-3636
    • St. Catharines: 905-688-3817 or 1-800-263-5757, fax: 905-688-6063
    • Welland: 905-734-1014

Roads / Transportation Services

24 hour dispatch to report problems with traffic signals, traffic signs, roads and catch basins

  • 905-984-3690 or 1-877-552-5579

Seniors Services

  • Seniors Community Programs: 905-984-2621
  • Long-term Care Homes: 905-984-6900 ext. 3806
  • Community Care Access Centre: 905-684-9441

Social Assistance

  • Applications / Inquiries: 905-641-9230 or 1-866-627-1110
  • Fort Erie / Niagara Falls: 905-354-3561
  • Port Colborne / Welland: 905-734-7975
  • St. Catharines: 905-641-9960

Water and Wastewater

Watermain or sewer line breaks; low water pressure; RV septic waste; sewage haulers' questions; Regional facility complaints - odours, noise.

  • 905-980-6000
  • After hours, call 905-984-3690 or 1-877-552-5579

Other / General Inquiries

  • 905-980-6000 or 1-800-263-7215
  • Teletypewriter for Hearing Impaired: 905-984-3613 or 1-866-913-3444
  • 2014 - 2018 Municipal Directory
    Listing and contact information for Regional Facilities, Senior Management, Regional Councillors, Subcommittees and Members of Parliament (Provincial and Federal)


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