Order Vaccines

We deliver routine vaccines to your facility based on the vaccine delivery schedule. When ordering, let us know if your office hours have changed as this may impact vaccine deliveries. Submit your vaccine order a minimum of three full business days before your scheduled delivery day. The day of delivery does not count. Orders received less than three full business days before will not be processed until the following delivery date.

Step 1: Prepare your office

Make sure that your office:

  • Has a vaccine refrigerator that passed a public health cold chain inspection. Practices that have not had a fridge inspection must arrange one.
  • Is compliant with Ministry of Health Vaccine Storage and Handling Guidelines, including:
    • Vaccine refrigerator temperatures kept between +2.0 C to +8.0 C
    • Vaccine refrigerator temperatures documented twice daily in an accurate and up-to-date temperature log book
    • An emergency plan developed in the event of a vaccine refrigerator malfunction, power failure or other emergency
  • Has a designated staff member who is knowledgeable about vaccine storage and handling to receive vaccine shipment and make sure that vaccines move into the refrigerator immediately upon receipt

Recommendations for practices closed due to extended vacation or holidays

If your office will be closed for an extended period of time, ensure vaccine safety and decrease vaccine wastage by assigning a staff member to record fridge temperatures periodically (two to three times per week). If you aren't able to do so, contact Public Health to discuss alternate storage options.

Call Public Health at 905-688-8248 ext. 7396 if:

  • Your office needs to arrange a fridge inspection
  • Your office is having any fridge / thermometer issues
  • Fridge temperatures are outside the normal range of +2.0 C to +8.0 C

Step 2: Pick the order form for the vaccine(s) you need

Hospitals, physicians and primary care

  • Vaccines for primary care offices including RSV products for the Infant and High-Risk Children Prevention Program (seasonal availability only)
  • School program vaccines for release of Grade 7 vaccines Hepatitis B, Meningococcal ACYW-135 and HPV
  • High risk release for Hepatitis A and B, Hib, HPV, Meningococcal B and Conjugate ACYW-135, Pneumococcal 20-valent Conjugate, and RSV for high-risk older adults
  • Rabies vaccine
  • COVID-19 vaccines for 2024 - 2025
    • The spring COVID-19 doses for high-risk individuals ended June 30, 2025
    • Individuals are not recommended to receive their COVID-19 vaccine dose at this time
      • Providing immunizations in July and August will delay the receipt of the fall dose
      • Individuals should receive immunizations in the fall when the updated vaccine becomes available to ensure optimal protection against the circulating strains
    • If you determine that your patient can't delay until the fall and requires COVID-19 vaccination now, you may order and administer this vaccine
    • Email COVaxON Support to get a COVax account or if you need support for an existing account

Long-term care homes

Midwives

  • Vaccines for midwives
  • Use the seasonal influenza and COVID-19 vaccine order forms under hospitals, physicians and primary care

Step 3: Complete the order form

Review your current inventory and upcoming appointments before ordering. This ensures you're requesting enough vaccine on your vaccine order form before submitting. Any adjustments may be difficult to accommodate after your order is processed.

Try to submit only one order per delivery date. If you need to add to or change your order after it's been submitted, call Public Health at 905-688-8248 ext. 7396 to discuss further.

For the school program, high risk and long-term care vaccines, ensure your client meets the eligibility criteria first.

Be sure to maintain no more than a one month supply of vaccine at any time as per the Ministry of Health Vaccine Storage and Handling Guidelines.

Step 4: Get your temperature log information

You will need to include a current four week copy of the temperature log (up to the present day) with your vaccine order.

Check and record fridge temperatures twice daily, including the time temperatures were taken and the recorder's initials.

Step 5: Fax or email your completed order

Send your completed order form (except when requesting rabies vaccine) and four weeks of temperatures to:

  • Fax: 905-688-4667 or
  • Email: vpd.vaccine@niagararegion.ca
    • Email COVID vaccine orders to covid19vaccineorders@niagararegion.ca

Learn how to return vaccines under certain circumstances to Public Health.

Contact

Call the Vaccine Preventable Disease program at 905-688-8248 or 1-888-505-6074 ext. 7396, Monday to Friday, 8:30 a.m. - 4:15 p.m.

Page Feedback Did you find what you were looking for today?