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NRT OnDemand

Book a Ride with NRT OnDemand

NRT OnDemand is a ridesharing pilot project for communities in West Niagara. It allows us to offer transit for everyone and connects you to more possibilities in Niagara.

Rideshare is a transportation option which uses smartphone technology and a fleet of dedicated vehicles to provide trips within the service boundaries with no fixed schedules or routes.

NRT OnDemand doesn't operate on a fixed route like conventional transit services. It lets riders request trips in real-time through the app or over the phone by selecting a pickup point and destination.

Fares and Service Areas

Your fare allows you to travel from your location to the pre-set destination you select when you book your ride. This is a flat fee service. The price will never increase based on your location or service area.

  • $3 for trips within your municipality (available to residents of Grimsby, Lincoln, Niagara-on-the-Lake and Pelham)
  • $6 for trips to other communities (available to residents of Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Wainfleet and West Lincoln)

OnDemand riders arriving at any of our three transit hubs can transfer onto Regional or local transit to complete their trip.

For example, a rider can board an OnDemand vehicle in Grimsby, transfer to a Niagara Region Transit bus at the St. Catharines Bus Terminal, and travel to the Outlet Collection at Niagara, all for just the one Regional fare.

Download NRT OnDemand App

Customer Service

  • Call 289-302-2172
  • Email support-niagara@ridewithvia.com

Hours of Operation

NRT OnDemand operates year-round.

  • Monday to Saturday: 7 a.m. - 10 p.m.
  • Sunday: Closed

Service in Niagara-on-the-Lake runs Monday to Saturday from 7 a.m. to 7 p.m.

Holiday hours

Get Started with NRT OnDemand

  • Fares for local trips in Grimsby, Lincoln, Pelham and Niagara-on-the-Lake
    Category Cash Fare 10-ride Card Monthly Pass
    Adults $3 $27 $85
    Seniors (65+) $3 $22.50 $65
    Elementary and high school students
    (proof may be required)    		 $3 $22.50 $65
    Children 5 and under Free

    Don't have a smartphone? Here are the locations where you can purchase your fare:

    Location Hours
    Grimsby Peach King Centre

    Monday: 8:30 a.m. - 8:00 p.m.
    Tuesday: 8:30 a.m. - 4:30 p.m.
    Wednesday: 8:30 a.m. - 4:30 p.m.
    Thursday: 8:30 a.m. - 8:00 p.m.
    Friday: 8:30 a.m. - 4:30 p.m.
    Saturday: 8:30 a.m. - 12:30 p.m.

    Town of Lincoln (Town Hall, Fleming Centre and Vineland Library) Not available
    Town of Niagara-on-the-Lake
    Location (Community Centre)    		 Monday to Friday, 8:30 a.m. - 9 p.m.
    Town of Pelham (Meridian Community Centre) Monday to Friday, 8:30 a.m. - 4:30 p.m.
    Township of Wainfleet Offices are closed but passes are available by contacting the Community Support Team at CST@wainfleet.ca
  • Fares for trips between municipalities

    With NRT OnDemand, residents of Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Wainfleet and West Lincoln can also travel to and from Fort Erie, Niagara Falls, Port Colborne, St. Catharines and Welland.

    Travelling between municipalities is the same prices as riding with Niagara Region Transit. See fares for trips between municipalities.

    Don't have a smartphone? Here are the locations where you can purchase your fare:

    Location Hours
    Grimsby Peach King Centre

    Monday: 8:30 a.m. - 8:00 p.m.
    Tuesday: 8:30 a.m. - 4:30 p.m.
    Wednesday: 8:30 a.m. - 4:30 p.m.
    Thursday: 8:30 a.m. - 8:00 p.m.
    Friday: 8:30 a.m. - 4:30 p.m.
    Saturday: 8:30 a.m. - 12:30 p.m.

    Town of Lincoln (Town Hall, Fleming Centre and Vineland Library) Not available
    Town of Niagara-on-the-Lake (Community Centre) Monday to Friday, 8:30 a.m. - 9 p.m.
    Town of Pelham (Meridian Community Centre) Monday to Friday, 8:30 a.m. - 4:30 p.m.
    Township of Wainfleet Offices are closed but passes are available by contacting the Community Support Team at CST@wainfleet.ca
    Township of West Lincoln Monday to Friday, 9 a.m. - 4:30 p.m. Open to the public by appointment only
  • Booking your trip

    Riders can book a trip up to 15 minutes before their departure. To book and pay for your ride using your credit card or pre-paid debit, download the app.

    Those who don’t have a smartphone or can’t download the app can book a ride by calling 289-302-2172.

    Drivers cannot accept payment or cash fares.

    Once the app is downloaded, set your pick-up and drop-off locations. The app will then create a ride proposal and prompt you to confirm by selecting 'Book this ride'. Wait for your ride and check out details, including the vehicle's licence plate, driver name and more at the bottom of your screen.

    Your vehicle will pick you up within a block or two of your doorstep or a nearby location / intersection. The average walk to a pick-up or drop-off location is 100 metres.

    Wait times

    The maximum wait time is one hour. The maximum detour time to accommodate a ride share is 20 minutes.

    Cancellations

    There will be a $1.50 cancellation fee if you cancel after 60 seconds of booking completion.

    Minimum age

    Riders aged 13 to 18 can ride alone with the consent of their parents. Riders under the age of 13 need to be accompanied by an adult.

  • Connecting to conventional transit

    The transit hubs are:

    Riders arriving at the hubs on conventional transit service can connect with NRT OnDemand using a transfer.

  • Using a transfer

    NRT OnDemand

    When you start your trip with NRT OnDemand, follow these easy steps:

    1. Book your ride through the app or by phone and pay the Regional fare. When you board the vehicle ask the driver for a transfer.
    2. Enjoy the ride to the transit hub
    3. Board the bus to continue your trip and show your transfer ticket to the driver. If you're making a second transfer, keep your ticket.

    Conventional transit

    When you start your trip with conventional transit, follow these easy steps:

    1. Board the bus, pay the Regional fare and ask the driver for a transfer
    2. Take your transfer ticket from the farebox and enjoy the ride
    3. Upon arrival at the transit hub, book your NRT OnDemand trip and select 'transfer' in the app. Walk to the NRT OnDemand Pickup Point to await your ride. Board the vehicle and show your transfer ticket to the driver.

    If you have a Niagara Region Transit monthly pass, you don't need to ask for a transfer.

  • Car seat policy
    This policy aims to ensure the safety of all children riding NRT OnDemand and is required to remain compliant with the Ontario Highway Traffic Act.

    • NRT OnDemand doesn't provide car seats or booster seats so parents / guardians travelling with children must provide their own car seat or booster seat for the trip
    • When booking or taking a ride, parents / guardians travelling with children must follow the policies outlined by the Ontario Highway Traffic Act:
      • Require children to use a rear-facing car seat until the child weighs at least 9 kg (20 pounds)
      • Allow children weighing 9 kg to 18 kg (20 to 40 pounds) to use a forward-facing child car seat or a rear-facing car seat as long as the car seat manufacturer recommends its use
      • Allow a child to use a seatbelt alone if the child turns eight years old, weighs 36 kg (80 pounds), or is 145 cm (4 ft. 9 in.) tall or more
    • It's the responsibility of the parent / guardian to properly install and uninstall the device(s)
    • It's the drivers responsibility to ensure that the child has been properly secured in the device before operating the vehicle

    Visit the Province of Ontario's website for more information on the Ontario Highway Traffic Act.

    For any other information that may include booking a ride or general inquiries, email support-niagara@ridewithvia.com or call our support line at 289-302-2172 and one of our agents will help you.

  • Accessibility and Support Person Pass
    Accessible vehicles are available for those who need them. Niagara Specialized Transit is also still available for those who require their services.

    Support Person Pass

    Support Person Passes may be used on NRT OnDemand.

    You may be eligible for a Support Person Pass if you’re unable to travel independently on transit and require assistance. To register, call 905-980-6000 or 1-888-263-7215 ext. 3550, or print and complete the application..

  • Partnership with Via Mobility
    Niagara Region Transit is collaborating with Via Mobility for the operation of the service, providing us with logistics, marketing / promotion and technology support.

    VIA works with 90 partners in more than 20 countries to deliver transit solutions. In Canada, VIA has helped launch successful services in Sault Ste. Marie, ON and Longueuil, QC. Through this partnership, we're able to offer a flat fee per trip, unlike traditional ride-hailing services that charge by mileage.

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