Trip requests can be made up to two weeks in advance, but passengers are required to give a minimum of 24 hours' notice to book a trip.
Have the following information ready when you call:
To book a trip, call 905-680-2052 or 1-888-447-5202, or email NSTBookings.
The customer service representative will advise the rider of the cost of the trip at the time of booking.
Riders cannot be picked-up and transported to a destination within the same municipality. A trip must be from one municipality to another municipality.
For example, if a rider is picked-up in St. Catharines, their destination must be outside of St. Catharines.
Riders will be called by 3 p.m. the day before the trip.
If the call is missed, riders can call 905-680-2052 or 1-888-447-5202 during regular business hours to confirm their trip.