Booking a Ride with Niagara Specialized Transit
Trip requests can be made up to two weeks in advance, but passengers are required to give a minimum of 24 hours' notice to book a trip.
To Book a Trip
Have the following information ready when you call:
- Date and times of trip (pick-up and return)
- Addresses of pick-up and destination locations
- Details of any attendant or service animal accompanying you on the trip
Call 905-680-2052 or 1-888-447-5202 to book your trip with the service provider.
The customer service representative will advise the rider of the cost of the trip at the time of the booking.
Trip must be to another Municipality
Riders cannot be picked-up and transported to a destination within the same municipality. A trip must be from one municipality to another municipality.
For example, if a rider is picked-up in St. Catharines, their destination must be outside of St. Catharines.
Trip Confirmation
Riders will be called by 3 p.m. the day before the trip. Should the call be missed, riders can call 905-680-2052 or 1-888-447-5202 to confirm their trip during regular business hours.
© Niagara Region - 1815 Sir Isaac Brock Way, Thorold, ON, L2V 4T7 - Phone: 905-980-6000, Toll-free: 1-800-263-7215
