Service Closures and Disruptions

Last Updated: August 6, 2020, 12 p.m.

Due to the COVID-19 pandemic, Regional headquarters is closed to the public. The following Regional services are also closed or cancelled. All Council and Committee meetings​ will be held electronically until further notice due to COVID-19.

Child and Family Centres

EarlyON Child and Family Centres Closed
All EarlyON locations across Niagara are closed until further notice.

Clinics / Classes

Healthy, Safe and Strong Cancelled

Due to several site closures and the advice of Public Health, classes are cancelled until further notice.

South Niagara Health and Wellness Centre Cancelled

South Niagara Health and Wellness Program operating out of Niagara College Welland Campus is closed until further notice as a result of school closure.

Baby Talk Cancelled

Baby Talk classes are postponed until further notice.

Well Baby Cancelled

Well Baby clinics are postponed until further notice.

Prenatal classes Cancelled

Prenatal classes are postponed until further notice.

Dental Cancelled

Dental clinics are postponed until further notice.​ For emergency services, call 905-688-8248 ext. 7962.

Food handler certification Cancelled

All Safe Food Handler courses and exams are cancelled until further notice.

Breastfeeding Video appointment

Breastfeeding clinics are postponed until further notice, but we're still offering phone and video call support. If you have breastfeeding concerns, call Niagara Parents at 905-684-7555 to connect with a lactation consultant.

Vaccination Clinics Cancelled

Public Health Vaccination Clinics are cancelled. Contact your health care provider or walk-in clinic to discuss your vaccination needs.

Long-term Care Homes

Upper Canada Lodge Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

The Woodlands of Sunset Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Rapelje Lodge Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Deer Park Villa Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Gilmore Lodge Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Linhaven Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Meadows of Dorchester Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

Northland Pointe Restricted access

All visits are by appointment only. Contact the long-term care home to schedule an appointment.

T. Roy Adams Centre Closed to visitors

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Adult Day Service Facilities

West Niagara Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19. 

Upper Canada Lodge Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

The Woodlands of Sunset Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Gilmore Lodge Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Linhaven Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19.

Meadows of Dorchester Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19. 

Northland Pointe Cancelled

​Services are temporarily suspended as of March 15 to safeguard the health and well-being of seniors against COVID-19. 

Fairhaven Cancelled

​The Aphasia Program​ is temporarily suspended to safeguard the health and well-being of seniors against COVID-19.

Respite Companion Program Cancelled

​The Respite Companion Program is closed until further notice due to COVID-19.

Provincial Offences Courts

Welland Closed to public
By order of the Chief Justice of Ontario, all in-person Provincial Offences Act matters scheduled to and including Friday, Sept. 11, 2020 are adjourned and will be rescheduled to a later date. If you have an in-person matter scheduled during this time, you don't need to attend court. A new date will be provided to you by the Provincial Offences Court. 

Early resolution matters and judicial pre-trial matters may proceed during this time by audio or video conference. If this applies to your case, you will be notified with the date and time, and the audio or video conferencing details.

All Provincial Offences Act appeals to a judge of the Ontario Court of Justice scheduled from Monday, March 16 to and including Friday, Sept. 11, 2020 are adjourned.

The Ontario Court of Justice will accept electronically signed documents where a signature is required. An electronic signature consists of electronic information that identifies the signatory and the date and place of signing. For example, you may type your name as your signature.

Fines can still be paid by phone and online.

Sexual Health Centres

Niagara Falls Closed

The Niagara Falls Sexual Health Centre is closed until further notice.

Welland Closed

The Welland Sexual Health Centre is closed until further notice.

St. Catharines Appointment only

We're no longer taking walk-ins. Call 905-688-3817 or 1-800-263-5757 to speak with a nurse.

Fort Erie Closed

The Fort Erie Sexual Health Centre is closed until further notice.

Community Services / Ontario Works Offices

St. Catharines Closed to public
All services will be provided by phone. Contact your casemanager or St. Catharines office at 905-641-9960.​

For new applicants, visit our Ontario Works information​.
Welland Closed to public
All services will be provided by phone. Contact your casemanager or Welland - Port Colborne office at 905-734-7975.​

For new applicants, visit our Ontario Works information​.
Port Colborne Closed to public

All services will be provided by phone. Contact your casemanager or Welland - Port Colborne office at 905-734-7975.

For new applicants, visit our Ontario Works information​.

Fort Erie Closed to public

All services will be provided by phone. Contact your casemanager or Niagara Falls - Fort Erie office at 905-354-3561.

For new applicants, visit our Ontario Works information​.

Niagara Falls Closed to public
All services will be provided by phone. Contact your casemanager or Niagara Falls - Fort Erie office at 905-354-3561.​
For new applicants, visit our Ontario Works information​.

Waste Collection and Landfills

Transit Bus Routes

Transit Bus Routes Saturday schedule

Starting May 4, Niagara Region Transit routes 40/45 won't be running due to COVID-19. Passengers can still travel between Niagara Falls and St. Catharines using routes 50/55. Service hours will also change to 7 a.m. - 9 p.m. Routes will still run hourly.

Public Health Offices

Fort Erie Closed to public

The Fort Erie Public Health office is closed to the public until further notice.

Niagara Falls Closed to public

​The Niagara Falls Public Health office is closed to the public.

Welland Closed to public

​The Welland Public Health office is closed to the public.

Thorold / St. Catharines Closed to public

The Public Health office at Regional headquarters is closed until further notice.

Well Water Testing Cancelled

Due to COVID-19, all locations are closed to pick-up and drop-off of water samples or testing bottles. You can continue testing your private water system through private licensed labs in Ontario.

Tick submission Suspended

​Tick submissions will be temporarily suspended.

If you have a tick you would like identified, you can refer to etick.ca for a quick identification resource.

Ticks can also be placed in the refrigerator and saved for submission at a later date.

Tick submissions are for surveillance purposes only and not for diagnosis. If you have concerns, contact your health care provider.

Business and Finance

Business Licensing Office Closed to public

​The Business Licensing office is closed to the public. Services are being provided Monday to Friday, 9 a.m. to 4 p.m. by phone at 905-980-6000 ext. 6380 and email at licensing@niagararegion.ca.

Bid Opportunities Changes

All public bid openings have been suspended until further notice. Bid results will be made available on bids&tenders™.

An addenda will be issued for all current bid postings replacing hardcopy submission requirements with electronic submission only. The addenda will provide content and instructions on how bidders can upload their submissions to bids&tenders™. 

Wastewater Facilities

RV Disposal Service changes
RV disposal is limited to the Niagara Falls Wastewater Treatment Plant on Sundays only from 7 a.m. - 7 p.m.

Contacts

Regional dispatch: 905-984-3690

Call 211 for a list of services

Call 911 for emergency assistance

Media contacts

Contact your local municipality
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