Common Customer Service Policies

All customer service and customer facing policies need to be the same as we move towards the integration of transit services in:
  • Niagara Region
  • St. Catharines
  • Niagara Falls
  • Welland

This will ensure that the user experience continues to improve with consistency across the transit systems.

Project Timeline

april 2018 - Completed
Consolidated existing customer service policies


GO Implementation Office
905-980-6000 ext. 3569

Public Engagement

Public engagement and participation will be an important element of this study. Engagement opportunities will be available as the study progresses.

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