Contact us
Customer Service
We're here to help. Whether you have a question, need help with a service or want to share feedback, you can reach us by phone, online, mail or in person.
Visit or mail
Niagara Region Headquarters
1815 Sir Isaac Brock Way
P.O. Box 1042
Thorold, ON L2V 4T7
Monday to Friday
8 a.m. to 4:30 p.m.
Contact information by topic
General inquiries
Licensed Home Child Care
- Phone 905-984-6900
- Toll-free 1-800-263-7215 ext. 3194
Child Care and Special Needs
- Phone 905-980-6000 ext. 3975
- Toll-free 1-800-263-7215 ext. 3975
Diversity, Equity and Inclusion
Financial Management and Planning
Phone 905-688-8248 ext. 7330
Toll-free 1-888-505-6074
General inquiries
- Email Water and Wastewater Services
- Phone 905-680-6000
- Toll-free 1-800-263-7215
- After hours 905-984-3690
Hauled Sewage
Sewer Use By-law and Environmental Enforcement
Applications and inquiries
- Phone 905-641-9230
- Toll-free 1-866-627-1110
Vaccinations and Immunizations