Niagara EMS experiencing significant operational demands

‚ÄčNiagara EMS continues to deliver and maintain high-quality care. Currently, Niagara EMS is experiencing significant operational demands which if not addressed, could result in a disruption to service. 
To ensure paramedics are available for time-critical, life-threatening emergencies in our communities  Niagara EMS is reminding callers that 911 calls should be for emergency situations only.
Effective immediately and until further notice, Niagara EMS is implementing pre-defined plans designed to maintain essential response levels.
  • Dispatchers will defer all eligible calls to the Emergency Communication Nurse, where alternative care options will be discussed. This may mean some callers identified with non-life threatening emergencies may wait longer to speak to a nurse for secondary assessment.
  • Recommendations for alternate care plans will be emphasized. Where the nurse triage protocol recommends alternate care, no transport resource will be sent to eligible calls except when a patient requires an emergency response
Our dispatchers and paramedics are answering and responding to 911 calls as promptly as possible. Some non-life-threatening, not time-critical calls may take longer to service, with some callers waiting up to several hours for a response unit.

Media Inquiries

Bryce Brunarski
Niagara Region
905-984-5050 ext. 2859

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