COVID-19 - As Ontario reopens, learn about public health and workplace safety measures. Learn about the COVID-19 vaccination and service disruptions.

Novo Healthnet Infection Control Inspection


Equipment/instruments that only touch the skin not cleaned and disinfected between uses. Surfaces/Furnishings were not cleanable. Hand sanitizer containers refilled/topped up.


Duty Officer
Public Health Inspector
905-980-6000 ext. 7590, toll free 1-888-505-6074

Findings and Corrective Measures

A complaint was identified from a member of the public on May 20, 2020, related to infection prevention and control concerns.

This infection prevention and control lapse involved a member of the regulatory college.

Orally corrective measures were discussed at the time of inspection.

An initial onsite investigation was conducted on June 9, 2020.

An investigation report was given to the premise / facility noting corrective measures. Information and education was provided.

Corrected Issues

IssueCorrectionDate Corrected
Surfaces/Furnishings were not cleanable.Surfaces/Furnishings to be cleanable.July 28, 2021
Equipment/instruments that only touch the skin not cleaned and disinfected between uses.Clean and disinfect equipment/instruments that come into contact with the client’s skin between uses. July 22, 2020
Hand sanitizer containers refilled/topped up.Hand sanitizer containers not to be refilled/topped up.July 22, 2020
Written policies and procedures not available for infection prevention and control practices and occupational health and safety.Infection prevention and control and occupational health and safety policies to be based on the most current best practices available, reviewed and updated on a regular basis.July 22, 2020

Health Risks and Inspections

In the event that a direct health risk is identified for clients who visited this establishment, Niagara Region Public Health will contact those at risk with advice around any medical follow-up.

For general updates regarding this investigation, continue to monitor this website.

Routine health inspection results for this establishment.

Page Feedback Did you find what you were looking for today?