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Hear Right Canada Infection Control Inspection


Expired disinfectant observed on-site. Hand sanitizer not provided for use by staff/public. Hand sanitizer provided is expired.

Diseases resulting from similar errors in infection control may include:

  • Skin / soft tissue infections


Duty Officer
Public Health Inspector
905-980-6000 ext. 7590, toll free 1-888-505-6074

Findings and Corrective Measures

A complaint was identified from a member of the public on October 15, 2019, related to infection prevention and control concerns.

An initial onsite investigation was conducted on October 22, 2019.

An investigation report was given to the premise / facility noting corrective measures. Information and education was provided.

Corrected Issues

IssueCorrectionDate Corrected
Hand sanitizer not provided for use by staff/public. Provide hand sanitizer for use by staff/public where required.Dec. 20, 2019
Hand sanitizer provided is expired.Provide hand sanitizer that is not expired.Dec. 20, 2019
Equipment not used as described in the manufacturer's instructions.Use the equipment as described in the manufacturer’s instructions.Dec. 20, 2019
Expired disinfectant observed on-site.Use disinfectant(s) that have not expired.Dec. 20, 2019
Disinfectant(s) did not contain a Drug Identification Number.Provide a disinfectant that contains a Drug Identification Number.Dec. 20, 2019

Health Risks and Inspections

In the event that a direct health risk is identified for clients who visited this establishment, Niagara Region Public Health will contact those at risk with advice around any medical follow-up.

For general updates regarding this investigation, continue to monitor this website.

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