Niagara Region Public Health and Emergency Services is closely monitoring the COVID-19 pandemic. This is an evolving situation and we'll continue to update information as it becomes available.
If you have questions, call our COVID-19 Primary Care Info-Line Monday to Friday, 9:15 a.m. - 4:30 p.m. Call 905-688-8248, press 7, then press 1 for physicians.
Updated Jan. 15
On Oct. 2, the Province of Ontario amended Ontario Regulation 364/20: Rules for Areas in Stage 3. This regulation contains new requirements on face coverings and other restrictions. See Ontario's latest COVID-19 updates.
On Thursday, July 23, Niagara Regional Council passed a temporary face covering by-law (By-law 2020-46) to require residents to wear mandatory face coverings in enclosed public places, and on Regional and municipal transit during the COVID-19 pandemic.
The by-law remains in effect until April 2021, unless extended by Regional Council. Learn more about the face covering by-law. There is no requirement for people to prove their condition or disability.
Niagara Public Health must be informed of all probable or confirmed (positive) COVID-19 tests.
The province has provided the definition of a probable case with footnotes.
1. A person (who has not had a laboratory test) with symptoms compatible with COVID-19 (see footnote 8) AND:
OR
2. A person with symptoms compatible with COVID-19 (see footnote 8) AND in whom laboratory diagnosis of COVID-19 is inconclusive (see footnotes 4 and 5).
For patients who meet the definition of a probable case
If your patient meets the definition of a probable case they should be reported to Public Health. Someone identified as a probable case should be tested, but if they refuse, they and their household must self-isolate, and will receive further direction from Public Health. If a probable case refuses to isolate, this should also be reported to Public Health.
For patients who do not meet the definition of a probable case
If you have referred someone for COVID-19 testing, but they don't meet the formal definition of a probable case, they generally don't need to be reported to Public Health, unless you believe they have a very high pre-test probability for reasons not captured in the formal definition of a probable case. However, it's still important that they are tested and that they and their household self-isolate at least until their results return. Their household may leave isolation if they receive a negative result, but it's recommended that the symptomatic person remain at home until symptoms resolve.
For those who refuse testing, they and their household should isolate for 10 days after symptom onset. If they also refuse to isolate, you should do your best to encourage isolation to help protect their family and community. However, this refusal doesn't need to be reported to Public Health, unless you believe they have a very high pre-test probability for reasons not captured in the formal definition of a probable case.
The Government of Canada is working with provinces and territories to allocate COVID-19 vaccines across Canada. View important updates about when COVID-19 vaccines will be available in Ontario.
We'll continue to share updates as we receive more information from the province as it relates to Niagara. Learn about COVID-19 vaccination in Niagara.
Yes, view the most up-to-date COVID-19 statistics in Niagara.
Review the self-monitoring sheet for individuals who are asymptomatic.
Niagara Health has three assessment centres located in St. Catharines, Niagara Falls and Welland. All centres allow for patient self-referrals and require appointments for COVID-19 testing.
A temporary drive-thru testing centre (separate from Niagara Health assessment centres) is located in Fort Erie. This testing centre is by physician referral and appointment only. For questions on the referral process, email the primary care and stakeholder engagement advisor.
Due to the COVID-19 pandemic, Regional headquarters is closed to the public. Many of our programs have shifted to online platforms, been cancelled or are postponed until further notice.
Check our website for a list of up-to-date service closures and disruptions.
Ontario is looking for people with experience in providing health care to help provincial efforts to prevent and control the spread of COVID-19.
If you're a health care provider working part-time, a former health care provider who is retired or on inactive status, or a health care provider in training, and you would like to be matched to positions and opportunities where services are needed most, sign up on the Workforce Matching Portal.
Public Health is committed to identifying and working collaboratively with Niagara's school boards and the community on reopening concerns as well as advising on communication and outbreak guidance for schools. We're sharing best evidence with school boards around:
Resources are being shared with the schools directly. If you or your practice are advising teachers or parents, or providing resources, let us know what's being shared so that we can ensure consistent communication. Email the primary care and stakeholder engagement advisor.
Public Health has summarized the Ontario guidelines which outline the measures required to keep staff, visitors and students safe and healthy when reopening schools. Information and our resources can be found at reopening schools during COVID-19.
All four school boards in Niagara provide information on confirmed cases and school closure status. For specific school-related data in Niagara, visit schools during COVID-19.
For information, visit the Government of Canada’s website on how to quarantine at home.
The province released their Operational Guidance: COVID-19 Management in Schools. The guidance includes details around case and contact management, cohorts and outbreak management, and school closures.
If a student or adult tests positive and is part of a school setting, Public Health investigates to determine any potential risk to others. If an outbreak is declared in a school setting, Public Health closely supports schools to help minimize the transmission of infection and provide case-specific recommendations.
Public Health recommends that any child with symptoms of COVID-19 who fails screening remain at home or return home as soon as possible if symptoms develop at school or child care.
Learn about symptoms and next steps.
After assessing someone with COVID-19 symptoms:
Once it's determined that a COVID-19 test is indicated, the symptomatic child AND all household members must self-isolate while awaiting test results.
If the symptom or symptoms are related to a chronic or pre-existing condition, such as allergies, post-nasal drip, migraines, asthma, and a test is NOT recommended, they can return to the school / child care once they feel well enough, without waiting for symptoms to resolve.
If you provide advice that COVID-19 is unlikely and a test is NOT recommended, but the symptoms are not attributed to a non-infectious condition, the child should stay out of school / child care until they have not had any symptoms for 24 hours or it's been 10 days since their symptoms started (whichever is shorter). They also must not have a fever, be using fever reducing medications, and have symptom improvement.
If a recommended COVID-19 test is declined or families have refused to call a health care provider, the child and all household members must complete a 10 day self-isolation period from the onset of symptoms.
Yes, exclusion from school / child care also applies to individuals who:
When the screening tool asks if a child has "a runny or congested nose (not due to allergies)" a parent may answer "No" if the child has a runny / congested nose AND is known to have allergies (or other chronic condition) such that a runny / congested nose is usual for the child, and the current symptoms are not at all different.
Public Health doesn't recommend that a school / child care facility ask for a doctor's note for previously diagnosed conditions, including allergies. Parent attestation is adequate.
If the child has received a negative test result, the child should stay out of school / child care until 24 hours after their symptoms have resolved OR, 10 days after the onset of their symptoms, whichever is shorter, as long as the child does not have a fever (without use of fever-reducing medications) and symptoms are improving.
If the child receives a positive result, the child and household members should remain in isolation. Public Health will contact the family to provide further direction and support.
If a recommended COVID-19 test is declined or families have refused to see a health care provider, the child and all household members must complete a 10 day self-isolation period from the onset of symptoms.
Employers and employees have a role to play to reduce the community spread of COVID-19. Find recommendations and information that apply to all workplaces and businesses, except health care settings, to help prevent the spread of COVID-19.
This would need to be addressed on an individual basis.
For any workplace, if you're concerned about an employee's risk due to their medical status, all employees should connect with their occupational health, and have their occupational health connect with you.
Anyone with a positive test result will be contacted by Public Health to determine the period of self-isolation. In general, there is a minimum 10 day self-isolation period after symptom onset.
If you received a negative test result:
It's important to remember that a COVID-19 test is only a snapshot of your health on the specific date and time the swab was taken. No testing is perfect and a negative result doesn't mean you haven't been exposed to COVID-19. You can still develop symptoms days after your test was taken.
If you tested negative, but have had a high risk exposure, such as returning from travel outside of Canada or contact with a confirmed case:
If you have tested negative and have not had a high risk exposure:
If you begin to develop COVID-19 symptoms after a negative test, even if they're mild, you need to be retested.
Refer to the Ontario Ministry of Health guidance document (page 9) under Health and Human Resources for more information for health care workers who are critical to operations.
Workers in the health care field include regulated health professionals, workers from retirement homes, hospitals, clinics, long-term care, independent health facilities, mental health and addictions counselling.
Niagara Region Public Health recommends testing for individuals who are symptomatic or have been recommended by a health care provider or public health to get tested. If testing is declined, they should isolate alongside their household until 10 days after symptom onset.
You can reassure your patient that consent is obtained from the employee before Niagara Region Public Health discloses personal health information to the employer.
Niagara Region Public Health offices don't provide COVID-19 testing. Anyone who requires testing is referred for an appointment at one of the testing locations in Niagara.
COVID-19 is a new infectious disease and is classified as a disease of public health significance. When testing in your office, positive cases must be reported to Public Health by calling 905-688-8248 and following the prompts.
If testing your own patients in the office, reporting to Public Health on the number of swabs used / tests conducted in offices is no longer a requirement.
Niagara Health has three assessment centres located in St. Catharines, Niagara Falls and Welland. All centres allow for patient self-referrals and require appointments for COVID-19 testing.
A temporary drive-thru testing centre (separate from Niagara Health assessment centres) is located in Fort Erie. This testing centre is by physician referral and appointment only. For questions on the referral process, email the primary care and stakeholder engagement advisor.
Asymptomatic testing is not recommended by Public Health, unless under the direction of Public Health on a case-by-case basis. Anyone with respiratory symptoms, other mild symptoms, or fever that you suspect may have COVID-19 or anyone concerned that they may have been exposed to COVID-19 should be referred to the assessment centre for testing, if you're not testing in your office.
Yes, see the list of all COVID-19 testing locations.
It can take up to approximately seven days to receive lab test results for COVID-19. With the large number of swabs that labs are processing, results are taking longer than usual to be posted. It's important that your patient remains in self-isolation while they wait for their lab test result.
Public Health doesn't have earlier access to your patients COVID-19 test results and is unable to respond to callers on our COVID-19 Info-Line that are asking for laboratory results. If patients are having difficulty accessing results or need a paper copy, have them call 905-378-4647 and ask for the Release of Information Office.
If your patient receives an indeterminate result from their online search for results, this may mean that results are not completed by the lab. Tell the patient to continue to check back in a day or two for their results if they haven't been contacted by the testing site / provider.
If the result is a true indeterminate result for COVID-19 from the laboratory, the testing site / provider will contact the patient regarding repeating the test.
Public Health will follow-up with anyone who tests positive.
Review our August 17 memo on how to access test results. For more information, visit testing and lab results for COVID-19.
Some patients who are tested may not have access to their test results through the online portal, specifically those without OHIP, with a red-white OHIP card, without internet access or language barriers. If you're testing your patient, confirm before, or at the time of testing, that they're able to access the online portal. Any individual without access to the online portal must be informed by telephone of their result as soon as reasonably possible.
Public Health will notify all patients with positive COVID-19 tests. Patients may access their own results online, or contact their primary health care provider for results.
Anyone concerned that they may have been exposed to COVID-19 or anyone with respiratory symptoms, other mild symptoms, or fever that you suspect may have COVID-19 can be referred for testing. For more information on who should be tested, visit the COVID-19 Provincial Testing Guidance Update.
Dr. Brian Kerley from the Niagara North Family Health Team has created a video to inform Niagara residents about the rational use of testing for COVID-19 using the nasopharyngeal swab and how to interpret the results.
Get more information on Public Health Ontario's ongoing viral detection and repeat positives review.
Public health nurses are working directly with the close contacts of all laboratory confirmed COVID-19 cases in Niagara. They're providing close contacts with medical direction and instruction for testing and self-isolation.
Learn more about self-isolation. Health care providers can also provide Public Health’s self-isolation fact sheet to patients.
If your patient has no symptoms, has not had known close contact with a positive case of COVID-19 and no travel history but decided to get a COVID-19 test, they need to self-monitor for symptoms but are not required to self-isolate.
A COVID-19 test is only a snapshot of your patient's health on the specific date and time the swab was taken. No testing is perfect and a negative result doesn't mean that they haven't been exposed to COVID-19. Individuals can still develop symptoms days after a test was taken.
If patient is positive for COVID-19:
If patient is negative for COVID-19:
Important: If you're testing for COVID-19, refer to the Public Health Ontario Updated IPAC Recommendations for Use of Personal Protective Equipment for Care of Individuals with Suspect or Confirmed COVID-19.
Make sure the patient is sent home with instructions to self-isolate and manage prescription(s) or other needs in a way that assumes the patient has COVID-19.
You will also need:
A single upper respiratory tract specimen will be accepted for COVID-19 testing.
Testing for COVID-19 is done by real-time PCR using protocols validated by PHO Laboratory and the NML. Public Health Ontario has provided information on testing for COVID-19 and to support the interpretation of lab results. View their information on test methods.
One serological test for antibodies to the virus has been approved by Health Canada but is not yet available for widespread use. Review the Ministry’s COVID-19 Provincial Testing Guidance Update for more information on serology testing (page 2).
Niagara Region Public Health cannot provide specimen pick-up and transport at this time. Work with your local lab to coordinate specimen pick-up based on the transportation of dangerous goods criteria.
In general, asymptomatic individuals without exposure to a confirmed case should not be referred for testing.
People with a household member who has been referred for testing or is awaiting test results should self-isolate until the result is received. If the result is negative, they can discontinue isolation. If the test is positive, they should remain in self-isolation and will be advised further by Public Health.
If an asymptomatic individual has had close contact with someone with symptoms of COVID-19 who is awaiting test results, but is not in their household, they should self-monitor.
Anyone who travels outside of Canada should self-isolate for at least 14 days after their return, regardless of symptoms and test results.
To prevent the spread of COVID-19, follow environmental cleaning and disinfecting recommendations for COVID-19 for health care settings and follow Public Health Ontario's guidance on cleaning and disinfection for public settings.
Public Health Ontario’s Infection Prevention and Control Assessment for Primary Care, Specialty and Walk-in Clinics during COVID-19 checklist provides guidance, supports and resources for:
You can order the Novel Coronavirus (COVID-19) screening poster for health care professionals under "Infection Prevention and Control".
Additional signage is available to support proper cough and hand hygiene practices for staff and patients on the resource order page.
The proper use of personal protective equipment is critical to keeping both clinicians and patients safe. At a minimum, all health care providers are to wear a surgical / procedural mask for interactions with and within two metres of patients who screen negative. Contact / droplet precautions are to be used for interactions with and within two metres of patients who screen positive.
Follow the Ministry of Health's COVID-19 Guidance for Primary Care Providers in a Community Setting (page 8) for a summary of required precautions.
Given community spread of COVID-19 in Ontario and evidence that transmission may occur from those who have few or no symptoms, masking (surgical / procedure mask) for the full duration of shifts for health care providers and other staff working in direct patient care areas is recommended.
Ontario Health West is implementing an easy-to-use process to provide an allocation of personal protective equipment through our regional supply chain lead organization, Healthcare Materials Management Services. This initial allocation of personal protective equipment is intended to help you ramp up in-person care in a timely and safe manner, while continuing to provide virtual care as appropriate.
For more detailed information on cleansing and disinfection, refer to the:
Follow the Ministry of Health's COVID-19 Guidance: Primary Care Providers in a Community Setting for in-person care and essential visits.
The Chief Medical Officer of Health's Directive #2, limiting the provision of non-essential in-person care, has been amended to support the gradual resumption of non-essential health care. The direction isn't to have you return to normal practice, but rather move towards a 'new normal'. To support this, the Ontario Ministry of Health has made available COVID-19 Operational Requirements for Health Sector Restart.
As the gradual restart of services continues, you're in the best position to determine which services can continue to be offered virtually, such as phone consultations, virtual assessments, and which services can safely resume in-person. As a reminder, Ontario approved new physician billing codes for telephone assessments, enabling doctors to conduct more assessments over the phone rather than in their clinic.
You will also need to be cautious and resume practice in a controlled and gradual manner while taking steps to protect yourself, your staff, the patient and the public. This document outlines measures that must be in place in order to meet public health guidelines and promote a safe environment for the provision of in-person health services by health care providers.
No. The National Advisory Committee on Immunization states that if post-exposure prophylaxis (PEP) is required (for example measles, hepatitis A, hepatitis B, rabies, meningococcus and varicella), it should be given without delay to all patients who need it.
It's important that your patients are informed in advance about your new office practices, the safety precautions you're taking, and how you're keeping each other safe.
Active and passive screening of patients is extremely important during this time. Patients and essential visitors should be screened over the phone for symptoms of COVID-19 before their appointments and can be told what to expect when they come into the office for their appointment.
If they screen positive over the phone, the appointment should be deferred if possible and the individual referred for testing.
As an additional precautionary measure, on the day of the appointments, patients and essential visitors should be screened again on site, with staff taking proper precautionary measures to protect against the possible spread of COVID-19.
Your office may consider posting signage to inform patients of the specific measures being taken to ensure the safety of patients and clinical staff during this time, such as screening of patients and essential visitors, cleaning and disinfecting frequency of examination rooms and high-touch surfaces, and use of personal protective equipment.
You can order the Novel Coronavirus (COVID-19) Screening Poster for Primary Care Providers and other Infection Prevention and Control print material on Public Health's resources order page.