Due to the COVID-19 pandemic, some Regional services are closed or cancelled.

Departments and Agencies

Department Structure

Office of the Chief Administrative Officer (CAO)
Implements the policies and direction of Regional Council. Oversees the following divisions:

  • Clerks
  • Economic Development
  • Human Resources
  • Strategic Communications and Public Affairs

Community Services
Helps some of Niagara's most vulnerable people with:

  • Children's Services
  • Homelessness Services and Community Engagement
  • Seniors Services
  • Social Assistance and Employment Opportunities

Corporate Services
Provides a range of services to support regional departments, including:

  • Business licensing and enforcement
  • Construction, energy and facilities management
  • Financial management and planning
  • IT Solutions
  • Internal control and organizational performance
  • Legal and court services
  • Procurement and strategic acquisitions

Planning and Development Services
Oversees planning initiatives to support effective and responsible growth and development, including:

  • Development applications and analysis
  • Land use planning
  • Infrastructure and development engineering
  • Urban design and landscape architecture

Public Health and Emergency Services
Delivers a range of health and safety programs, including:

  • Immunization and other clinics
  • Disease and injury prevention
  • Inspections of restaurants and other businesses
  • Sexual health
  • Family health
  • Emergency Medical Services
  • Regional emergency planning

Public Works
Services delivered include:

  • Production of clean drinking water
  • Treatment of wastewater
  • Maintaining regional roads and bridges
  • Waste and recycling collection
  • Operating landfill sites

Agencies, Boards and Commissions

We have partnerships with three self-governing organizations that deliver services for the region:

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