Departments and Agencies

Department Structure

Office of the Chief Administrative Officer (CAO)
Implements the policies and direction of Regional Council. Oversees the following divisions:

  • Clerks
  • Economic Development
  • Human Resources
  • Strategic Communications and Public Affairs

Community Services
Helps some of Niagara's most vulnerable people with:

  • Children's Services
  • Homelessness Services and Community Engagement
  • Seniors Services
  • Social Assistance and Employment Opportunities

Corporate Services
Provides a range of services to support regional departments, including:

  • Business licensing and enforcement
  • Construction, energy and facilities management
  • Financial management and planning
  • IT Solutions
  • Internal control and organizational performance
  • Legal and court services
  • Procurement and strategic acquisitions

Planning and Development Services
Oversees planning initiatives to support effective and responsible growth and development, including:

  • Development applications and analysis
  • Land use planning
  • Infrastructure and development engineering
  • Urban design and landscape architecture

Public Health and Emergency Services
Delivers a range of health and safety programs, including:

  • Immunization and other clinics
  • Disease and injury prevention
  • Inspections of restaurants and other businesses
  • Sexual health
  • Family health
  • Emergency Medical Services
  • Regional emergency planning

Public Works
Services delivered include:

  • Production of clean drinking water
  • Treatment of wastewater
  • Maintaining regional roads and bridges
  • Waste and recycling collection
  • Operating landfill sites

Agencies, Boards and Commissions

We have partnerships with three self-governing organizations that deliver services for the region:

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