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Court Services Statement of Operations - Quarter 2 Financial Update (2017) (in thousands of dollars)

  Year to Date Annual
Budget Actual Budget vs. Actual Variance Favourable/(Unfavourable) Budget Forecast Budget vs. Forecast Variance Favourable/(Unfavourable)
Expenses
Compensation $1,050 $958 $92 8.7% $2,090 $1,922 $168 8.0%
Administrative 1,135 1,071 64 5.6% 2,270 2,116 155 6.8%
Operational & Supply 662 646 16 2.4% 1,324 861 463 35.0%
Occupancy & Infrastructure 3 7 -3 (103.6%) 7 7 0 (1.8%)
Equipment, Vehicles, Technology 1 1 0 24.5% 2 2 0 0.0%
Financial Expenditures 63 60 2 3.5% 125 123 2 1.4%
Total Expenses 2,914 2,744 170 5.8% 5,817 5,030 787 13.5%
Revenues
Other Revenue -4,032 -3,408 -624 15.5% -8,065 -6,815 -1,250 15.5%
Total Revenues -4,032 -3,408 -624 15.5% -8,065 -6,815 -1,250 15.5%
Intercompany Charges
Intercompany Charges -2 2 -5 210.9% -4 0 -5 105.5%
Total Intercompany Charges -2 2 -5 210.9% -4 0 -5 105.5%
Net Expenditure (Revenue) Before Transfers & Indirect Allocations -1,121 -662 -459 40.9% -2,252 -1,785 -467 20.7%
Indirect Allocations & Debt
Indirect Allocation 384 369 15 3.9% 787 750 37 4.7%
Capital Financing Allocation 43 43 0 0.2% 632 632 0 0.0%
Total Indirect Allocations & Debt 427 412 15 3.6% 1,418 1,381 37 2.6%
Net Expenditure (Revenue) After Transfers & Indirect Allocation -694 -250 -443 63.9% -834 -404 -430 51.6%

Variance Analysis (in thousands of dollars)

Corporate Administration is operating a year-to-date deficit before indirect allocations of $459 and forecasting a total deficit before indirect allocations of $467. The following factors have contributed to these variances:

Distribution to Local Area Municipalities

The total year distribution to local area municipalities and Region is forecasted to be $430 each due in part to a decrease in charges received. First and second quarter payments have been distributed and no further payouts will be made until the year end shortfall is finalized.

Compensation

The favourable year-to-date and forecasted variances of $92 and $168 is the result of vacancies in the department.

Administrative

The favourable year-to-date and forecasted variances of $64 and $155 is the result of a decrease in interpreter costs (more appearances by video) as well as a decrease in victim fine surcharges and Ministry of Attorney General fees which are tied to a decrease in charges received.

Operational & Supply

The favourable year-to-date and forecasted variances of $16 and $463 is the result of a decrease in the third and fourth quarter net revenue distribution payment to the local area municipalities.

Other Revenue

The unfavourable year-to-date and forecasted variances $624 and $1,250 due to a decrease in charges filed and a decrease in prepaid fine payments received.

Community Impacts & Achievements

Court Services developed new performance metrics in 2016 for Administration, Collections and Prosecutions. High quality service, cost effective services, timely/accessible service and innovative services are four key metrics measured against targets identified.

High Quality Service

  • Customer satisfaction - 95%
  • Employee satisfaction - 80%
  • Information accuracy - 99%

Cost Effective Service

  • Value Return vs Investment - 95%
  • Established Standard vs Outcome - 80 to 95%

Timely/Accessible Service

  • Time to 1st response target - 95%
  • Time to complete customer request - 80 to 95%

Innovative Service

  • Service quality improved through innovation - 75%
  • Costs saved through innovation - 50%

Court Services will continue to monitor these measures to ensure that targets are met and improved where they are not currently being met.

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