Important Information During a Postal Strike

As of Dec. 17, Canada Post workers have returned to work and postal operations have resumed.

Given the timing and duration of the strike, Niagara residents, suppliers and customers should still prepare for backlogs in mail delivery and delays to mail delivery service.

See information about Canada Post service disruptions.

  • Housing Services

    For mail delivery, you can use:

  • Long-term care home residents

    Residents can pick up their monthly bill at their long-term care home.

    Payment can be made by cheque at the long-term care home or Niagara Region Headquarters.

  • Niagara Regional Housing

    For mail delivery, you can use:

    Do not use cash for rent payments.

  • Ontario Works clients

    If you receive your payments through direct deposit, payments will continue to be deposited into your bank account as usual.

    Ontario Works recipients are still required to report income and changes to their circumstances. They can pick up and drop off the necessary reporting forms at their local Community Services office.

    January monthly cheques

    As the labour disruption at Canada Post has ended, there is still a backlog of mail and delay in mail delivery service. January cheques will not be mailed.

    If you receive your assistance through direct depost, it will be deposited into your bank account on Dec. 31.

    If you receive your assistance by cheque, it will be available for pick up at your local SAEO office starting Wednesday, Dec. 18 from 1- 4:30 p.m.

    Cheques are dated for Dec. 31 and identification is required when picking up a cheque.

    Direct deposit statements

    Direct deposit statements for January will be placed in the mail on Dec. 17.

    Trustee and pay direct cheques

    Trustee and pay direct cheques will be available for pick up at the Community Services office associated with the address on the cheque.

    Vendor cheques

    January vendor cheques will be placed in the mail on Dec. 17.

  • Provincial Offences Court

    Paying fines

    During a postal service disruption, residents must pay their fines on time.

    You have three other ways to pay your Provincial Offences fine:

    • Online with paytickets.ca
    • In-person at the Niagara Region Provincial Offences Court office at 445 East Main St., Welland
    • By calling 905-687-6590

    Do not mail fine payments if a strike is expected or during a postal service disruption.

    Document delivery

    You can deliver documents:

    • In-person at the Niagara Region Provincial Offences Court office at 445 East Main St., Welland
    • By courier or a professional process server
    • By fax to 905-687-6614 or email to poainfo@niagararegion.ca

    If you have already mailed documents or forms to the court by regular mail, the court may not be able to complete your request until the postal strike is over.

  • Suppliers

    Suppliers can send invoices by email to apinvoices@niagararegion.ca. Account statements and other inquiries can be sent by email to accountspayable@niagararegion.ca.

    Suppliers expecting payments from Niagara Region entities (The Regional Municipality of Niagara, Niagara Regional Police Service, Niagara Transit Commission or Niagara Regional Housing) are reminded that electronic funds transfer is the preferred method of payment. If you are not already enrolled, update your supplier information online.

Customers waiting for a bill / invoice from Niagara Region

Customers with amounts owing to Niagara Region are reminded that payments must still be received by the due date.

Consider using methods other than Canada Post, including online banking, credit card and electronic fund transfer. Contact accounts.receivable@niagararegion.ca to learn more.

Customers waiting for a bill from Niagara Region can sign up to receive invoices by email.

Sign up to receive invoices

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