Job Posting #18501

System Status Controller (SSC) Trainee - Various

Closing Date:Sun., May. 28, 2017
Department:Public Health and Emerg Servs
Location:Niagara Emergency Medical Svcs
Type:Regular Part-Time
Union:CUPE 1019 EMS
Salary:$33.69 per hour
Work Hours:0 hrs / week

Important Notice and Amendments

IMPORTANT INFORMATION PLEASE READ BELOW: This position is posted as Perm Part-time - the hours are 0 to 36 per week. There is no guarantee of hours on a Part-time basis. This is a 24/7 operation - successful applicants must be willing to work day/evening/nights including weekends. THE RECRUITMENT PROCESS IS AS FOLLOWS: NOTE: PLEASE PRINT FOR FUTURE REFERENCE All applicants will also be required to complete an online behavioural/personality assessment. This assessment will be sent electronically to your email address provided on your application in conjunction with the Criticall testing. Please ensure that you check your &lsquoJunk' folder in your email as the assessment may automatically be put into this folder. You will also be required to self-schedule a &lsquoComputer Literacy' assessment, at a cost of approximately $60, please note this is at your expense and is not reimbursed by the Region of Niagara. These assessments will take place in approximately June 1 through June 7, 2017. If you do not meet the benchmarks unfortunately you will not advance further through the recruitment process.Successful candidates will then be invited to complete Criticall which is a computer based assessment and evaluates areas such as data entry skills, memory recall, critical thinking, medical terminology and Niagara geography. These assessments will take place at Niagara Region Headquarters and will take approximately 3 hours to complete. Dates for these assessments will take place approximately June 26 through June 29.If you successfully meet the benchmarks for both Criticall and the Computer Literacy assessment you will then be scheduled to attend an interview. The interviews will be conducted at Emergency Medical Services head office approximately July 17 through July 19. At the time of the interview you will be required to produce the following original documents: Grade 12 Diploma (or equivalent) Valid CPR (CPR-C level, CPR-HCP or higher). & First Aid (not expiring within the next 3 months) Proof of up-to-date immunizations (Tetanus, Rubella, Mumps, Diphtheria, Chicken Pox, Hepatitis B, Poliomyelitis, Measles, TB, Influenza).2nd Round interviews may be required &ndash if so they will take place approximately July 24, 2017If you are one of the successful applicants references will be conducted towards the end of July. (a minimum of 3 work related references from individuals who supervised your work, no personal references or peer references are accepted)Successful applicants will be given a conditional offer of employment all conditions must be met for the offer to be firm. Unsuccessful applicants will be notified via email. Start date for successful applicants will be approximately end of September 2017. However to commence Core Communications Training program however the successful candidates will be given some pre-coursework to study and complete approximately 4 weeks prior to starting.You will also be required to complete the following: Acceptance of your offer of employment Oath of Confidentiality Medical Declaration Produce a clear basic police clearance. EHS (Ambulance Card) Proof of up-to-date immunizations (Tetanus, Rubella, Mumps, Diphtheria, Chicken Pox, Hepatitis B, Poliomyelitis, Measles, TB, Influenza). Produce all education/licenses as outlined in (3) if they were not produced at the time of interview. Attend a Regional Orientation session. Successfully complete and receive a passing grade for all components of the Core Communication Training program. This is an intense training program and successful candidates are required to attend full-time for approximately 4 months. If this course is not successfully completed the offer of employment may be rescinded. Upon completion of the Core CAD training program trainees will be required to complete live environment mentoring lasting approximately 4 weeks if this mentoring component is not successfully completed the offer of employment may be rescinded. NOTE: Please note all dates noted above are subject to change.

About Niagara Region

Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada's most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada's most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario's most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.


Under the guidance of the Training Supervisor, Operations Supervisor or System Status Controller, an SSC trainee will  receive, assess, monitor, allot priority to and communicate a prompt response in both English and French to obtain maximum coverage and efficiency for all requests for routine and emergency ambulance services, fire services and other agencies where required, and maintain accurate records of all calls and movements in a closely supervised environment in order to develop the competencies of the System Status Controller position.


  • Core & CAD Ambulance Communication 640 hour accredited course or equivalent is an asset
  • Up to 6 (six) months experience in a call centre environment
  • Knowledge of ambulance operations, policies and procedures is an asset.
  • Knowledge of medical terminology in order to understand medical diagnosis and condition of patients and to communicate with paramedics, physicians and other hospital staff is an asset.
  • Experience in an EMS communications centre is an asset.
  • Knowledge of Regional Niagara, its district transportation systems and roadways is an asset


  • Hold an Ontario Secondary School Graduation diploma or have academic qualifications approved as equivalent by the Ministry of Education.


  • Ability to critically, competently and consistently assess circumstances of an incident in order to deploy assistance to caller as appropriate.
  • Ability of spatial concepts in order to elicit and understand directions and geographic information to ensure appropriate resources (i.e. paramedics, firefighters, etc.) arrive at an incident without delay.
  • Communication and decision-making skills are required for determining the nature of the calls and for assigning emergency priority and for communicating with individuals in an extreme state of mental anxiety.
  • Keyboarding skills at 45 wpm with 90% accuracy and ability to operate computerized telecommunications and information software.
  • To be considered for employment, candidates must successfully demonstrate pre-employment qualifications which are determined through standardized tests and training.
  • Must possess excellent interpersonal and communication skills.

Special Requirements

  • Position requires qualifications as per Regulation 19, Part III (8) of the Ambulance Act of Ontario.
  • Hold or acquire within 30 days of employment, a valid first-aid certificate and a valid restricted radio-telephone operator’s certificate.
  • Hold a valid cardiopulmonary resuscitation certificate to the Basic Rescuer level at the time of employment and be certified in cardiopulmonary resuscitation every twenty-four (24) months thereafter.
  • Hold or acquire Core & CAD Ambulance Communication 640 hour course approved by the Ministry of Health and Long-Term Care, and obtained a pass standing in an emergency communication examination set or approved by the Ministry of Health & Long Term Care.
  • Fluency in both English and French is an asset.
  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance.
  • Any legislated requirements in accordance with the Ambulance Act of Ontario
  • It is the employee’s responsibility to possess and maintain a valid and restriction-free driver’s license of appropriate class to carry out the duties of the job.
  • An annual influenza vaccination is recommended.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow's challenges&hellip today!Let us know why you would be an excellent team member by submitting your online application.We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

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